Fiona Kolbeck
Goldfish Swim School
Portland,Maine
1
Certification
6
years of professional experience
I'm a marketing and operations professional with experience in marketing, customer service, hospitality, and team support. I enjoy building relationships, organizing projects, and helping businesses create great customer experiences. Whether coordinating events, supporting day-to-day operations, or working directly with customers, I bring a positive attitude, strong communication skills, and a willingness to jump in wherever I'm needed.
Work History
Marketing Coordinator/Manager
2 Years 8 Months- Assisted in executing local marketing projects to enhance brand visibility and promote membership growth through digital campaigns, community events, and collaborations with schools and local enterprises.
- Supported daily operations by aiding the general manager with staff scheduling, oversight, and customer service to create a safe and friendly atmosphere.
- Created promotional materials and social media posts to increase engagement and uphold consistent brand messaging across various platforms.
- Guided front desk and swim instructor staff through training and mentorship to cultivate a positive and cooperative workplace environment.
- Evaluated marketing metrics and customer insights to pinpoint areas for improvement and refine marketing tactics.
- Helped with membership sales by conducting tours, making follow-up calls, and onboarding new members, contributing to steady enrollment growth.
- Assisted in organizing special events and seasonal campaigns by coordinating logistics and staff involvement to enhance community outreach.
Barista
2 Years 5 Months- Greet customers, take their orders, and use excellent time management and organizational skills to prepare and serve coffee, blended coffee, cold drinks, teas, espresso, pastries, cookies and other sweets and drinks.
- Educate customers about our drinks, treats, and other products, and serve as a resource for people wanting to develop or improve coffee-tasting skills and knowledge.
- Prepare specialized drinks per company recipe guidelines.
- Coordinate in-person patronage with mobile orders coming via our app; always try to have mobile orders ready when customers arrive for pickup.
- Maintain cleanliness and sanitization of all areas, including bathrooms; follow checklists for prescribed areas.
- Address and resolve customer issues in a polite and effective manner; enlist manager or shift supervisor as necessary.
- Stock and refill inventory such as coffee cups, straws, napkins and utensils; supervise inventory levels and communicate when necessary to ensure inventory is not low or out.
Nanny
11 Months- Cared for three children aged 11, 7, and 4.
- Prepared and served nutritionally balanced meals.
- Transported children daily to various activities including school and practices.
- Assisted four-year-old with morning routines by helping select clothes and brushing teeth.
- Organized engaging and educational games, read storybooks to foster interest, and planned outdoor activities such as visits to playgrounds.
- Performed light housekeeping tasks and managed errands, including grocery shopping, saving parents significant time each week.
- Met weekly with parents to discuss upcoming schedules and address any concerns.
Teacher Assistant
1 Year 4 Months- Assisted lead teacher in engaging children during various activities.
- Supervised children aged 1 to 12 during playtime and learning sessions.
- Maintained cleanliness of the children’s area through regular sweeping and mopping.
- Supported meal preparation and distribution, as well as supervised snack time.
- Facilitated activities for children such as story time, scavenger hunts, and drawing.
- Communicated regularly with parents to provide updates on children's progress.
Education
High School Diploma
Skills
Staff supervision
Barista experience
Customer relationship building
Social media content creation
Café experience
Management
Customer service
Certification
Driver's License
Accomplishments
- Successfully increased Goldfish Swim School- Portland’s enrollment rate from 1600 swimmers to 2100
- Responsible for the sale of Goldfish’s Six Months and One year packages which resulted in over 25 being purchased
- Recognized for marketing efforts and the ability to supervise/train staff by leadership and received a promotion to Manager on Duty
Timeline
Marketing Coordinator/Manager
Goldfish Swim School
12.2023 - CurrentRead More
Nanny
Private party/home owner
09.2021 - 08.2022Read More
Barista
Caribou Coffee
06.2021 - 11.2023Read More
Teacher Assistant
Wee Bearz Child Care
05.2020 - 09.2021Read More
Theodore Roosevelt High School
High School Diploma
Read More