Fiona Li
GA
Summary
Dynamic and engaging professional with a proven track record in customer satisfaction and team collaboration, honed at customer service and through community service. Excelled in verbal communication and cash register operations, significantly enhancing dining experiences and operational efficiency. Demonstrates a keen attention to detail and a strong commitment to client relations.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
New Hong Kong Restaurant
06.2022 - 06.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Used cash registers and credit card machines to cash out customers.
- Relayed guest comments or suggestions to manager on duty for further action.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Worked front counter, drive-thru and other areas.
Volunteer
Ware County High School
09.2020 - 05.2024
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
Education
BBA - Management
Georgia Southern University
Statesboro, GA05-2028
Dual Enrollment
Coastal Pines Technical College
Waycross, GA05-2024
Ware County High School
Waycross, GA05.2024
Skills
- Verbal and Written Communication
- Document Management
- Client Relations Strength
- Team Collaboration
- Community Service
- Attention to Detail
- Customer Satisfaction
- Cash Register Operations
Timeline
Restaurant Hostess
New Hong Kong Restaurant
06.2022 - 06.2024
Volunteer
Ware County High School
09.2020 - 05.2024
BBA - Management
Georgia Southern University
Dual Enrollment
Coastal Pines Technical College
Ware County High School
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