Fiona Lory-Moran
Ithaca,New York
Summary
Organized individual with experience communicating detailed information and coordinating with multiple parties to effectively manage multiple ongoing projects. Multiple years experience handling sensitive information, and assisting frustrated students and clients. Excellent computer skills and adaptability in learning and mastering new websites and software used to manage scheduling and software deployment.
Overview
3
3
years of professional experience
Work History
Senior Endpoint Technician
Ithaca College - Information Technology
Ithaca, New York
01.2021 - Current
- Resolved technical issues with clients, technical staff, and management
- Assisted in the deployment of new computers and technology across the campus
- Confidentially transferred sensitive information between accounts.
Club President
Ithaca College - Esports Club
Ithaca , NY
11.2022 - Current
- Managed the schedules and workload of multiple E-Board members
- Communicated and regularly met with campus administration to coordinate the use and expansion of on-campus gaming facilities
- Resolved conflicts within the organization both interpersonally and in accordance with administration
Teaching Assistant - Sociology 10100
Ithaca College - Sociology Department
Ithaca, NY
08.2023 - 11.2023
- Assisted in lesson planning and teaching material for a discussion-based lecture of 100+ students
- Held office-hours and review sessions
- Facilitated small group discussions on various readings
Research Assistant
Dr. Joslyn Brenton
Ithaca, New York
06.2023 - 08.2023
- Collected and formatted a comprehensive database of relevant literature on Zotero
- Assisted in the analysis of data from published literature related to the research topic.
Education
Sociology -
Ithaca College
05.2024
Lansing Central School District
05.2020
Skills
- Communication skills
- Customer service
- Schedule management
- Conflict Resolution
- Internet Literacy
- Computer Proficiency
- Microsoft Suite
- Google Suite
- Canva
- Zotero
- 25Live
- Canvas
- Windows OS
- Mac OS
Timeline
Teaching Assistant - Sociology 10100
Ithaca College - Sociology Department
08.2023 - 11.2023
Research Assistant
Dr. Joslyn Brenton
06.2023 - 08.2023
Club President
Ithaca College - Esports Club
11.2022 - Current
Senior Endpoint Technician
Ithaca College - Information Technology
01.2021 - Current
Sociology -
Ithaca College
Lansing Central School District
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