Fiona Miller
Los Angeles,CA
Overview
7
7
years of professional experience
Work History
Game Day Assistant
Los Angeles Dodgers Foundation
Los Angeles, CA
02.2024 - Current
- Managed successful fundraising initiatives for non-profits related to the Los Angeles Dodgers Foundation
- Supervised and supported Raffle Ticket Sellers throughout the event
- Oversaw retail operations for Foundation team store
- Managed item sales and promotions at Foundation store kiosk
- Aiding Manager in overseeing In-Stadium Fundraising initiatives
- Coordinated activities for Dodger DreamTeams contributing to local outreach
Event Staff
Los Angeles Rams Foundation
Los Angeles, CA
08.2022 - Current
- Engage with spectators to outline the specifics of the 50/50 Raffle initiative
- Communicate foundation initiatives effectively
- Execute sale and distribution of raffle tickets via handheld devices following program guidelines
- Actively represent LA Rams at various community service initiatives
Seller Support and Customer Service Representative
Jane.com
Remote
04.2023 - 11.2023
- Identified primary causes of customer service problems and implemented effective solutions
- Acted as main seller point of contact for concerns related to shipping, technical issues, and promotional deals
- Spearheaded Seller VIP Program with direct coordination from CS team
- Utilized Kustomer, Looker, Marketplace and Masada service platforms extensively
- Collaborated with Seller Operations Manager, Onboarding, Account Management and Category Managers to create seller support tools
- Assess ongoing seller challenges and devise effective resolutions
Manager, Equipment Operations
United States Soccer Federation
Carson, CA
03.2022 - 04.2023
- Supported Senior Men and Women National Teams by handling travel, Nike allocation, and equipment inventory
- Directed rollout of the New Hire GameDay program at Nike
- Organized logistical vendor services for national team travels
- Utilized SportsSoft inventory software for inventory management and product replenishment
- Analyzed financial reports to ensure operations remained within annual fiscal Equipment Department Budget of over $5,000,000
Graduate Assistant, Equipment Operations
University of Southern California
Los Angeles, CA
08.2021 - 01.2022
- Provided support to the Head Football Equipment Manager
- Fulfilled equipment requirements for student-athletes, coaches, and support staff
- Supported game day setups for Football, Men's Basketball, Women's Basketball, and Volleyball
- Executed ordering using Nike's Gameday system
- Applied Helmet Tracker inventory system to manage assets
- Oversaw equipment logistics for successful recruit photoshoots
- Handled all aspects of garment maintenance
E-Commerce Customer Service Representative
Las Vegas Raiders
San Leandro, CA
06.2018 - 03.2021
- Extensive customer support for RaiderImage.com, the official store of the Las Vegas Raiders
- Resolved customer problems, including receiving issues, billing problems, shipping claims, and tracking inquiries
- Processed customer transactions, exchanges, credits, and web/manual orders
- Monitored and tracked order shortages, updated tracking reports, and handled custom jersey orders
Student Assistant to Equipment Manager
St. John's University
Queens, NY
09.2017 - 12.2020
- Worked directly with Director of Basketball Operations and Men's Basketball coaching staff to cater to equipment needs of Men's Basketball program
- Managed inventory of Under Armour and Nike apparel
- Gameday duties including efficient preparation of uniforms and equipment
- Coordinated travel logistics for all teams equipment
- Provided full service laundry service
Education
Master's of Education - Sport Administration
University of Miami
Coral Gables, FLBachelor of Science - Sport Management
St. John's University
Queens, NYLanguages
Spanish
References
References available upon request.
Timeline
Game Day Assistant
Los Angeles Dodgers Foundation
02.2024 - Current
Seller Support and Customer Service Representative
Jane.com
04.2023 - 11.2023
Event Staff
Los Angeles Rams Foundation
08.2022 - Current
Manager, Equipment Operations
United States Soccer Federation
03.2022 - 04.2023
Graduate Assistant, Equipment Operations
University of Southern California
08.2021 - 01.2022
E-Commerce Customer Service Representative
Las Vegas Raiders
06.2018 - 03.2021
Student Assistant to Equipment Manager
St. John's University
09.2017 - 12.2020
Master's of Education - Sport Administration
University of Miami
Bachelor of Science - Sport Management
St. John's University