Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fiona Novak

Largo,FL

Summary

I am a customer-focused retail and restaurant associate with strengths in sales techniques, clear communication, and conflict resolution. Skilled in cash handling, inventory support, and creating positive customer experiences. I passed the Criticall test in September of 2026 and am on the eligibility list for a public safety telecommunication position for the Pinellas County Sheriff's office.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Bath and Body Work
Saint Petersburg, Florida
11.2024 - Current
  • Strong customer service supported positive Bath & Body Works shopping experiences.
  • Prompt greetings and item-finding assistance strengthened customer satisfaction and retention.
  • Resolved customer complaints to enhance satisfaction professionally to uphold service standards during challenging interactions.
  • Knowledgeable responses on product features, promotions, and store locations improved customer support.
  • Accurate register processing and cash handling supported smooth checkout operations.
  • Maintained shelf replenishment and organized merchandise displays to ensure an inviting sales floor for shoppers.
  • Streamlined shipment unpacking and organized backroom stock to enhance inventory flow.

Server

Slyce Pizza Bar
Indian Rocks Beach, Florida
08.2024 - 01.2025
  • Delivered strong customer service by engaging with guests and addressing their needs, contributing to consistent guest satisfaction.
  • Warm, attentive greetings set positive guest experiences at Slyce Pizza Bar.
  • Executed an accurate POS order entry to ensure seamless dine-in and bar service.
  • Prompt food and beverage delivery kept kitchen and bar service moving.
  • Quick table follow-up kept drink service responsive for guests.
  • Facilitated clear order communication to enable kitchen and bar staff to effectively fulfill requests.
  • Timely payment processing kept guest checkouts efficient at Slyce Pizza Bar.

Education

High School Diploma -

Pinellas Park High School
Pinellas Park, FL
05-2023

Skills

  • Cash management skills
  • Operating systems proficiency
  • Inventory oversight and visual display
  • Sales techniques and customer support
  • Problem-solving abilities and conflict mediation
  • Communication clarity and active listening
  • Sales techniques
  • Problem solving
  • Conflict resolution
  • Clear communication
  • Active listening

Timeline

Retail Sales Associate

Bath and Body Work
11.2024 - Current

Server

Slyce Pizza Bar
08.2024 - 01.2025

High School Diploma -

Pinellas Park High School
Fiona Novak