Fiona Sutton
Plano
Summary
- Dedicated and adaptable worker with retail experience, eager to take on any role that offers the opportunity to learn, gain experience, and support team goals.
- Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
- Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
- Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
03.2026 - Current
- Prepared high-quality espresso beverages and specialty drinks following standardized recipes.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Maintained cleanliness and organization of workstations in compliance with health standards.
- Operated point-of-sale system efficiently for accurate order processing and transaction handling.
- Point of sales (POS) Operations
- Cash handling and reconciliation, customer satisfaction, relation inventory management and ordering conflict resolution
- Deliver personalized, rapid customer service average of 200 plus daily transaction, driving store loyalty and resolving customers complains.
- Manage daily cash drops, executed complex beverages recipes and food orders in a high pressure, fast paced environment while adhering to food safety and health regulations.
- Maintained regular and consistent attendance and punctuality.
Sales Associate
Spirit Halloween
10.2025 - 11.2025
- Provided exemplary customer service to shoppers
- Managed cash register duties
- Collaborated with a team of associates to ensure a positive shopping experience for all customers.
- Provided friendly, efficient service to customers and supported team members by helping with fitting rooms, restocking, and customer questions.
- Maintained strong communication with team members and supervisors to solve issues quickly and keep the store organized.
Sales Associate
Abercrombie & Fitch
11.2024 - 12.2024
- Assisted in opening and closing duties, including cash register duties
- Provided exemplary customer service to customers and assisted them during their shopping trip
- Demonstrated attention to detail while walking the sales floor and communicating with guests to ensure their satisfaction
Sales Associate
Zumiez
03.2024 - 07.2024
- Assisted in opening and closing duties
- Managed cash register duties
- Led small team tasks such as rearranging stockrooms or setting up seasonal displays.
Education
Diploma -
Plano Senior High School
Plano, TX05.2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cash register operation
- Decision-making
- POS systems
- Menu memorization
- Conflict mediation
- Multitasking and organization
- Clear communication
- Team collaboration
- Hospitality and accommodation
- Strong organizational skills
- Calendar management
- Message taking and high volume call handling, routing and professional phone etiquette
- Exceptional verbal commination welcoming and professional demeanor
- Perfect ability to multitask in fast paced environment and attention to detail
Timeline
Barista
Starbucks
03.2026 - Current
Sales Associate
Spirit Halloween
10.2025 - 11.2025
Sales Associate
Abercrombie & Fitch
11.2024 - 12.2024
Sales Associate
Zumiez
03.2024 - 07.2024
Diploma -
Plano Senior High School