Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Fiona Theodoroff

Grand Rapids

Summary

As an Associate Therapist, I am interested in empowering and strengthening community perspectives on mental health and social justice.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Student Counselor

BRAINS
Grand Rapids
09.2023 - Current
  • Establishes and maintains reciprocal working relationships with clients, family members, and other staff, contributing to team cohesion and comprehensive patient care.
  • Works with patients, supporting adaptation to traumatic individual circumstances.
  • Manages documentation regarding patient care, treatment, and incidents, completing it with concise language for review and approval by licensed professionals.
  • Provides restoration services for juvenile competency to stand trial.
  • Applies a variety of psychological methods and techniques in the screening, assessment, and evaluation of clients.
  • Maintains a high level of patient confidentiality to comply with all federal and company regulations.
  • Provides education on mental health topics and resources to clients.

Crisis Intervention Specialist

Common Ground
Pontiac
08.2023 - Current
  • Accepts incoming crisis calls for Pontiac, Michigan, and Michigan's 988 line.
  • Provides information on resources such as homeless shelters, food pantries, mental health services, and substance use treatment facilities.
  • Addresses callers experiencing a crisis and utilizes de-escalation techniques.
  • Coordinates with EMS or police to complete active rescue as needed.
  • Provides follow-up calls to ensure successful access to services.
  • Communicates with Shift Supervisor and other staff in order to receive or provide support.

Medical Records Coordinator

BRAINS
Grand Rapids
08.2019 - 06.2023
  • Organized patient charts, gathering medical histories, lab results and consents.
  • Facilitated the transfer of records between departments and external healthcare facilities.
  • Supported administration staff with records requests to support patient care.
  • Retrieved and distributed medical records to physicians or other healthcare personnel as requested.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Scheduled appointments and updated calendars for medical staff based on patient records.
  • Retrieved medical records upon request from healthcare professionals.
  • Processed and responded to external requests for medical records following established protocols.
  • Safeguarded medical records to maintain patient confidentiality.

Undergraduate Student Assistant

Aquinas College Accessibility Services
Grand Rapids
08.2016 - 05.2019
  • Communicated effectively with faculty and staff, and accepted critiques and suggestions for areas of improvement regarding accessibility concerns.
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Coordinated accommodations are provided by the college.
  • Compiled data from various sources for use in determining grant eligibility.
  • Proctored accommodated exams.

Undergraduate Research Assistant

The Children's Center
Detroit
05.2017 - 07.2017
  • Worked both independently and collaboratively in a fast-paced laboratory environment.
  • Performed statistical, qualitative, and quantitative analysis of 99 participants using the Mullen Scales of Early Learning, the Differential Abilities Scale, and the Vineland Adaptive Behavior Scales.
  • Gathered, arranged, and corrected research data to create representative graphs and charts, highlighting results for presentations. Utilized advanced analytical software to analyze data sets.

Education

Master of Arts - Clinical Mental Health Counseling

Northwestern University
Evanston, IL
06-2025

Bachelor of Science - Psychology

Aquinas College
Grand Rapids, MI
05-2019

Skills

  • Crisis intervention
  • Patient assessment
  • Mental health education
  • Documentation management
  • Resource coordination
  • Effective communication
  • Team collaboration
  • Multicultural competence
  • Career advising
  • Excellent communication
  • Active listening
  • Suicide prevention
  • Data analysis
  • Learning strategies

Certification

  • Human Research Protections(IRB)-CITI Program-Issued: 2024
  • Applied Suicide Intervention Skills Training(ASIST)-Living Works-Issued: 2024
  • Psychological First Aid-National Traumatic Stress Network-Issued: 2024
  • Human Trafficking Awareness & Prevention-Polaris Project-Issued: 2023
  • Counseling on Access to Lethal Means-Zero Suicide Institute-Issued: 2023
  • Sexual Assault Prevention for Graduate Students-Vector Solutions-Issued: 2023

Timeline

Student Counselor

BRAINS
09.2023 - Current

Crisis Intervention Specialist

Common Ground
08.2023 - Current

Medical Records Coordinator

BRAINS
08.2019 - 06.2023

Undergraduate Research Assistant

The Children's Center
05.2017 - 07.2017

Undergraduate Student Assistant

Aquinas College Accessibility Services
08.2016 - 05.2019

Master of Arts - Clinical Mental Health Counseling

Northwestern University

Bachelor of Science - Psychology

Aquinas College

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Fiona Theodoroff