Fiona ZHOU
Oakland Garden,NY
Summary
Luxury jewelry professional with over 8 years of experience developing long-lasting client relationships in fast-paced, high-end boutique environments. Proven ability to achieve sales goals while balancing daily business and High Jewelry sales. Naturally client-focused, relationship-driven, and highly skilled in personalized service, clienteling, and CRM engagement. Team player with accountability and strong leadership capabilities.
Overview
11
11
years of professional experience
Work History
Sales Executive
Harry Winston
05.2022 - 01.2026
- Generated approximately $7M in annual sales, ranking #1 worldwide in sales for Q2 2025 and Q3 2024; averaging 5 High Jewelry pieces sold annually
- Delivered an exceptional client experience while consistently meeting and exceeding individual and boutique sales targets, driving a 15% increase in sales performance
- Built and sustained long-term client relationships through strategic clienteling, CRM engagement, and personalized follow-up
- Participated in private client appointments and exclusive High Jewelry events, contributing to client relationship development and sales performance
- Supported daily boutique operations, including morning display setup, evening breakdown, and maintenance of visual excellence standards
Assistant Project Manager
Guang Da Solar
01.2019 - 01.2020
- Managed project plans and budgets.
- Purchased material from vendors.
- Prepared work plans, permit applications, and site assessment reports.
- Communicated schedule and deadlines between vendor and client.
Sales Professional
Van Cleef and Arpels
04.2015 - 09.2018
- Create, develop, and maintain thriving relationships with clients through multiple channels of contact (in person, phone, mail, and special VIP events).
- Accountable for managing inventory: orders, intake, documentation, and forecasting boutique needs. Analyzed repairs for maintenance for Fine Jewelry & Timepieces.
- Attended formal local and international trainings and selling ceremonies. Leading sales professional in boutique
- Consistently achieved and exceeded annual sales goals, finishing approximately 20% above target year over year
Education
Bachelor of Science - Business Management, Studio Arts
Stony Brook University
Stony Brook, NY2014
Skills
- Natural problem-solver
- Strong ability to work under pressure
- Highly adaptable and flexible
- Strong track-record in providing superior customer service in the luxury industry
- Fluent in Mandarin Chinese, Cantonese and English
- Highly knowledgeable of Asian buying culture
- Fully versed in all Microsoft Office applications and social media management
Timeline
Sales Executive
Harry Winston
05.2022 - 01.2026
Assistant Project Manager
Guang Da Solar
01.2019 - 01.2020
Sales Professional
Van Cleef and Arpels
04.2015 - 09.2018
Bachelor of Science - Business Management, Studio Arts
Stony Brook University