Summary
Overview
Work History
Skills
References
Timeline
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FIORELLA DAVID

Plantation,Florida

Summary

I am a person who strives at all times to guarantee customer satisfaction. I have extensive professional experience and solid knowledge of the sector. I have the ability to work both in a team and independently, according to needs. I am looking for the opportunity to prove my worth in a future company.

Overview

16
16
years of professional experience

Work History

Costumer Service/Cashier

Carom Billiards
11.2022 - Current
  • Informed customers of promotions and special offers to increase sales
  • Resolved customer complaints with balanced solutions
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Addressed and resolved customer concerns and complaints
  • Maintained positive attitude while interacting with difficult customers or resolving conflicts
  • Gave customers full attention and attended to their needs
  • Kept clean, organized and well-stocked checkout areas
  • Balanced cash drawer at beginning and end of each shift
  • Worked with supervisory team to meet customer needs

Asesor De Banca Y Servicio

Banco De Credito Del Peru
06.2008 - 09.2014
  • Increased client satisfaction, providing personalized investment advice based on thorough financial analysis.
  • Improved client retention rates by developing and implementing comprehensive advisory plans tailored to individual needs.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Developed strong relationships with clients through regular communication and excellent customer service.
  • Conducted in-depth market research to identify emerging trends, enabling clients to capitalize on new investment opportunities.

Skills

  • Customer Complaint Resolution
  • Order coordination
  • Payment Collection
  • Customer Service
  • Cash Handling
  • Professional demeanor
  • Conflict resolution
  • Management of Microsoft Office
  • Management of Internet Explorer
  • Problem-solving abilities
  • Customer Relations
  • Customer Needs Assessment
  • Goal-Oriented

References

Victor Cuzzi, Carom Billiards, 786-366-9273, victorcuzzip@gmail.com

Timeline

Costumer Service/Cashier

Carom Billiards
11.2022 - Current

Asesor De Banca Y Servicio

Banco De Credito Del Peru
06.2008 - 09.2014

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FIORELLA DAVID