Tech-savvy professional with 9+ years of experience across diverse industries. Providing expertise in lead generation, sales methodology, market data research, and developing customer acquisition and retention strategies. Quota-surpassing sales leader with a consistent record of converting sales prospects into loyal, satisfied clients, and building a network of referral to increase sales. Fluent in English and Spanish.
Hi, I’m
Fiorella Leonard
Sales and Business Development Executive
Las Vegas,NV
Summary
Overview
9
years of professional experience
2
Languages
1
College Degree Earned
Work History
T-MobileLas Vegas, NV
Assistant Store Manager
2022.09 - Current (2 years & 8 months)
Job overview
- Assist with customer-related issues that would positively impact customer experience with T-Mobile brand.
- Implemented new employee training program to increase team productivity and reduce turnover by 60%
- Achieved 126% YOY sales growth in first half of 2023, resulting in highest revenue growth in district.
- Achieved established KPIs for company, regional team and individual performance through teamwork and focus on customers.
- Owned store success by staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
- Support operational excellence by monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
- Maintain a neat, clean, and organized store environment.
Machine StationLake Elsinore, CA
Operations Manager
2022.01 - 2023.08 (1 year & 7 months)
Job overview
- Assist sales team in identifying and researching new target customers and preparing proposals for industrial CNC machinery
- Managed employee schedules and company events.
- Managed supplier/vendor relations and negotiated contracts to maximize profitability.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
Pollos KikiRykiUpland, CA
Server Manager
06.2021 - 12.2021
Job overview
- Served orders by picking up and delivering customers' choices from bar and kitchen
- Established standards for personnel performance and customer service
- Verified and confirmed staff schedules to properly cover shifts
- Provided information about menu selections and made recommendations
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
PanderoLima
Customer Service Supervisor - Automotive Sales
06.2014 - 04.2021
Job overview
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Ensured accuracy in paperwork to register vehicles and complete sales
- Increased profitability with vehicle trade-ins and located desirable purchases at vehicle auctions
- Responded to inquiries from potential customers via email and telephone
- Managed sales negotiations and financing options
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
UPC Universidad Peruana De Ciencias Aplicadas
Bachelor of Science from Marketing
02.2015
University Overview
Skills
- Sales Strategy Implementation
- Influential Negotiation Skills
- Market Data Research & Analysis
- Coaching and Mentoring
- Quality Assurance & Compliance
- Customer Prospecting & Retention
- Business Development
- Talent Development
- Operations Management
- Microsoft Office Suite
- Google Analytics & AdWords
- Salesforce CRM
- ChatGPT and AI
Timeline
Assistant Store Manager
T-Mobile
2022.09 - Current (2 years & 8 months)
Operations Manager
Machine Station
2022.01 - 2023.08 (1 year & 7 months)
Server Manager
Pollos KikiRyki
06.2021 - 12.2021
Customer Service Supervisor - Automotive Sales
Pandero
06.2014 - 04.2021
UPC Universidad Peruana De Ciencias Aplicadas
Bachelor of Science from Marketing
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