ROBERT WILDER
LAKE CHARLES,LA
Summary
Results-driven Store Manager with a proven track record in sales strategy implementation and exceptional customer service. Expertise in relationship cultivation and staff training, leading to increased customer loyalty and team effectiveness.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Proficient in analyzing market trends and implementing effective sales strategies. Strong communicator with a focus on training staff and fostering relationships, consistently achieving sales targets and improving customer satisfaction.
Overview
44
44
years of professional experience
Work History
Store Manager
Cy-fair Tire Road Service
Sulphur, LA
10.2023 - Current
- Oversaw daily store operations, ensuring efficient workflow and exceptional customer service.
- Trained and mentored staff, fostering a collaborative team environment.
- Managed inventory levels, implementing effective stock control measures.
- Analyzed sales data to drive product placement and merchandising strategies.
- Developed employee schedules to optimize staffing according to peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Implemented process improvements that streamlined operations and reduced wait times.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
OUTSIDE SALES MANAGER
GOODYEAR COMMERCIAL TIRE
Sulphur, LA
07.2021 - 07.2023
- Developed and executed sales strategies to increase market penetration and revenue growth.
- Built and maintained strong relationships with key accounts to enhance customer loyalty.
- Analyzed market trends and competitor activity to identify new business opportunities.
- Collaborated with cross-functional teams to align product offerings with customer needs.
- Trained and mentored junior sales staff to improve team performance and productivity.
- Conducted regular site visits to assess client satisfaction and address any concerns promptly.
- Monitored sales metrics to ensure targets were met and implemented corrective actions as needed.
- Finalized sales deals and contracts.
- Followed up with customers about customer service.
- Created efficient routes for outside salesman.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Trained staff on how to close sales in field.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
- Strengthened client retention rates by consistently delivering exceptional service experiences throughout the entire sales cycle.
- Visited clients to sell tires.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
OTR Tire Technician
Southern Tire Mart
Sulphur, LA
06.2005 - 06.2021
- Performed tire installations and repairs efficiently, ensuring safety standards were met.
- Conducted thorough inspections of tires for wear and damage to maintain quality control.
- Collaborated with team members to streamline tire service processes and enhance workflow efficiency.
- Trained new employees on safety protocols and proper tire servicing techniques to ensure compliance.
- Utilized diagnostic tools to identify tire issues, providing effective solutions for customers' needs.
- Developed best practices for tire maintenance, contributing to reduced service time and improved customer satisfaction.
- Implemented process improvements that led to enhanced service delivery and operational effectiveness.
- Performed wheel end maintenance, increasing the lifespan of both tires and vehicles.
- Reduced equipment downtime for clients by maintaining accurate inventory levels of necessary tools and materials.
- Contributed towards a positive work culture by actively participating in team meetings and sharing ideas for process improvements.
- Assisted management with budget planning by providing accurate data on required resources for upcoming projects and tasks.
- Improved customer satisfaction by providing timely and efficient services on various OTR tires.
- Diagnosed tire failures and recommended appropriate solutions to minimize costs and maximize vehicle uptime.
- Ensured safety compliance with workplace protocols, resulting in a decrease in workplace accidents.
- Provided technical guidance to junior technicians, fostering an environment of learning and professional development within the team.
- Collaborated with team members to complete complex repairs within tight deadlines, ensuring customer satisfaction.
- Coordinated effectively with suppliers to ensure timely delivery of essential materials needed for scheduled jobs or emergency situations.
- Enhanced tire performance by conducting thorough inspections and identifying issues requiring repair or replacement.
- Participated in continuous training programs to stay abreast of industry trends and advancements in tire technology.
- Supported sales team by providing technical input and recommendations for potential clients seeking OTR tire services.
- Developed strong relationships with customers through exceptional service, leading to increased repeat business and referrals.
- Streamlined communication between the service department and clients, ensuring accurate updates on job progress and completion timelines.
- Utilized specialized tools for safe handling of large OTR tires, reducing potential hazards during servicing tasks.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Inspected and maintained equipment to limit operational disruptions.
- Maximized efficiency by coordinating changing and rotating of tires.
- Sourced tires to meet customer quality and budget needs.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Identified problems and replaced worn tires on variety of vehicles.
- Tested tires for wear, balance and overall condition.
- Utilized specialized tools and equipment to safely remove and install tires.
- Assisted customers with selecting correct brand, type and size of tire for vehicle.
- Inflated tires to recommended pressure levels for tire and vehicle size.
- Evaluated tire tread depth and air pressure to verify proper tire inflation.
- Educated customers about tire maintenance, repair and replacement.
- Replaced inner tubes and repaired side walls when warranted.
- Performed regular inspections of tire inventory and ordered new tires to maintain stock level.
Warehouse Manager
Southern Tire Mart
Sulphur, LA
08.2003 - 06.2005
- Supervised inventory management processes, ensuring accuracy and compliance with safety standards.
- Implemented efficient workflow strategies to optimize space utilization and reduce operational delays.
- Trained staff on best practices for equipment operation and safety protocols, enhancing team performance.
- Streamlined order fulfillment procedures, improving turnaround times and customer satisfaction rates.
- Conducted regular audits of inventory levels, identifying discrepancies and implementing corrective measures.
- Developed training materials for onboarding new employees, fostering a culture of continuous improvement.
- Collaborated with cross-functional teams to enhance supply chain efficiency and reduce costs.
- Led initiatives to improve workplace safety, resulting in decreased incident reports and enhanced employee well-being.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Maintained compliance with all regulatory requirements, conducting regular audits and adjustments as needed to meet changing standards.
- Initiated cross-training programs to create more versatile and responsive workforce capable of covering multiple roles during peak periods.
- Optimized inventory levels to meet demand without overstocking, using data analysis and forecasting techniques.
- Enhanced team productivity with regular training sessions on safety and operational procedures.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Tire Technician
Wilder Tire Service
Lake Charles, LA
01.1982 - 05.2003
- Performed tire installations and rotations using industry-standard tools and equipment.
- Conducted thorough inspections to identify tread wear, damage, and necessary repairs.
- Assisted customers in selecting appropriate tire options based on vehicle specifications.
- Maintained clean and organized work environment to ensure safety and efficiency.
- Trained new staff on proper tire handling techniques and safety protocols.
- Implemented best practices for tire maintenance to enhance customer satisfaction and safety.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Delivered outstanding service, addressing client concerns promptly and professionally.
- Increased efficiency with meticulous organization of tools and equipment in the workspace.
- Inspected and maintained equipment to limit operational disruptions.
- Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
- Maximized efficiency by coordinating changing and rotating of tires.
- Sourced tires to meet customer quality and budget needs.
- Streamlined workflow, maintaining clean and organized work areas for optimal performance.
- Provided comprehensive training to new technicians, ensuring consistent application of best practices across the team.
- Fostered safe work environment, implementing and adhering to strict safety protocols.
- Achieved high levels of customer trust, offering detailed explanations of maintenance procedures and recommendations.
- Ensured customer satisfaction by providing timely and accurate tire installations.
- Improved tire life for customers, applying accurate tire pressure adjustments.
- Enhanced workshop organization, effectively managing tools and equipment.
- Supported business growth, actively participating in promotional events and customer education workshops.
- Reduced wait times for customers, streamlining tire rotation process.
- Contributed to environmental efforts by properly disposing of old tires and materials.
- Collaborated with team members to streamline workflow and increase productivity.
- Identified problems and replaced worn tires on variety of vehicles.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Utilized specialized tools and equipment to safely remove and install tires.
- Tested tires for wear, balance and overall condition.
- Assisted customers with selecting correct brand, type and size of tire for vehicle.
- Evaluated tire tread depth and air pressure to verify proper tire inflation.
- Educated customers about tire maintenance, repair and replacement.
- Inflated tires to recommended pressure levels for tire and vehicle size.
- Replaced inner tubes and repaired side walls when warranted.
Education
High School Diploma -
LaGrange High School
Lake Charles, LA05-1985
Skills
- Sales strategy implementation
- Relationship cultivation
- Staff training
- Price quoting
- Cold calling
- Performance tracking
- Territory management
- Sales analysis
- Technical aptitude
- Product branding
- Generating leads
- Performance updates
- Client needs identification
- Performance evaluations
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Team motivation
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Relationship building
- Staff training and development
- Task prioritization
- Sales targeting
- Sales operations
- Self motivation
- Sales presentations
- Product knowledge
- Client relations
- Sales processes
- Client relationship management
- Analytical thinking
- Sales process
- Customer complaint resolution
- Professionalism
- Strategic planning
- Analytical problem solver
- Solution selling
- Sales strategy
- Time management abilities
- Continuous improvement
- Inventory management
- Sales reporting
- Sales training
- Sales tracking
- Professional demeanor
- Presentation skills
- Problem-solving aptitude
Timeline
Store Manager
Cy-fair Tire Road Service
10.2023 - Current
OUTSIDE SALES MANAGER
GOODYEAR COMMERCIAL TIRE
07.2021 - 07.2023
OTR Tire Technician
Southern Tire Mart
06.2005 - 06.2021
Warehouse Manager
Southern Tire Mart
08.2003 - 06.2005
Tire Technician
Wilder Tire Service
01.1982 - 05.2003
High School Diploma -
LaGrange High School