Open To Work
Rocio Gamboa
Store Manager
Salinas,CA
Summary
Store manager with proven success in optimizing daily operations and improving customer satisfaction. Expertise in cash handling and communication, with a focus on staff training and sales strategy implementation. Achievements include significant revenue growth through effective operational management.
Overview
24
24
years of professional experience
Work History
Store Manager
Las Palmas Furniture
Salinas
03.2022 - 03.2025
- Managed daily store operations, ensuring efficient workflow and compliance with standards.
- Trained and supervised staff to enhance customer service skills and performance.
- Organized inventory and optimized product displays for maximum visual impact.
- Implemented targeted sales strategies that boosted customer engagement with new collections.
- Assisted customers with product selections, offering knowledgeable advice.
- Recruited and mentored new employees, fostering understanding of company programs.
- Conducted regular inventory tracking and counts, minimizing losses effectively.
- Resolved customer complaints promptly to maintain high satisfaction levels.
Store Manager
Ashley Furniture Select
Gilroy
03.2016 - 03.2022
- Managed daily store operations and ensured efficient workflow.
- Trained and supervised staff to enhance customer service skills.
- Organized inventory and maintained product displays for optimal presentation.
- Implemented sales strategies to promote new furniture collections effectively.
- Assisted customers with product selections and provided expert advice.
- Conducted regular staff meetings to discuss store policies and updates.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Business Owner
Tita's cafe
Carmel-by-the-Sea
01.2001 - 01.2004
- Managed daily operations and staff scheduling at Tita's cafe.
- Trained and mentored new employees on service standards and procedures.
- Ensured compliance with health and safety regulations in food service.
- Created a welcoming atmosphere for customers through effective communication.
- Handled customer inquiries and resolved issues promptly at Tita's cafe.
- Implemented marketing strategies to promote special events and products effectively.
- Kept records for production, inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance when needed.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained, and supervised employees.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Conferred with customers to understand needs and finalize purchase orders.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Resolved issues quickly through meticulous research and quick decision-making.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Ensured compliance with all local laws and regulations related to the business operations.
- Kept up-to-date on regulatory changes affecting business operations.
- Resolved conflicts between employees or customers in a timely manner.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Scheduled maintenance activities for equipment used by the business.
- Identified and recruited staff members, including managers and sales personnel.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Established strong relationships with vendors to ensure quality products at competitive prices.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Science - Child Development
Hartnell College
Salinas, CA05-2006
Skills
- Sales strategy implementation
- Inventory management and visual merchandising
- Cash handling and POS systems
- Customer relationship management
- Employee training and development
- Customer assistance and service
- Staff supervision and leadership
- Store operations management
- Problem solving and conflict resolution
- Time management skills
- Effective communication skills
- Performance evaluation techniques
- Loss prevention strategies
- Revenue generation tactics
- Multitasking and organization skills
- Employee retention strategies
- Store opening and closing procedures
- Shift scheduling expertise
- Maximizing profitability strategies
- Relationship building and management skills
- Culture development initiatives
- Cash management practices
- Team motivation techniques
- Training and mentoring programs
Languages
Spanish
Full Professional
English
Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$70000/yr - $200000/yrTimeline
Store Manager
Las Palmas Furniture
03.2022 - 03.2025
Store Manager
Ashley Furniture Select
03.2016 - 03.2022
Business Owner
Tita's cafe
01.2001 - 01.2004
Associate of Science - Child Development
Hartnell College