MOHTASHAM SHEIKH
Falls Church,VA
Summary
Dynamic Store Manager with a proven track record in the furniture industry, recognized for enhancing operational efficiency and significantly boosting conversion rates. Expertise in team leadership and inventory control, complemented by a strong focus on talent development and exceptional customer service. Drives results through strategic initiatives and effective communication, aiming to further elevate store performance and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Store Manager
Value City Furniture
New Carrollton , MD
01.2024 - Current
- Oversaw immediate change during transition from location-based deliveries to centralized deliveries.
- Oversaw inventory management and coordinated restocking processes.
- Led team meetings to communicate goals and address challenges.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Recruited, trained and supervised new employees.
- Developed talent acquisition and development initiatives to maintain market competitiveness.
- Boosted top-performing store's conversion rate by 4%.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw team performance and adaptability during a transformative two-year timeframe.
Sales/Assistant Manager
Value City Furniture
Falls Church, VA
03.2021 - 01.2024
- Enhanced completion rates and reduced non-productive deliveries within a 6-month period as Assistant/Operations Manager.
- Managed 50-80 daily deliveries at one of company’s busiest delivery hubs.
- Boosted evening shift sales, resulting in transition to Sales Manager role.
- Prepared assistant managers for market advancement.
- Assumed store manager responsibilities during stretch assignments.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Operations / Assistant Manager
Value City Furniture
Rockville, MD
09.2018 - 03.2021
- Re‑budgeted warehouse and customer service operations.
- Cleared outdated inventory and improved warehouse organization.
- Corrected inventory discrepancies in partnership with new Store Manager.
- Built and developed a new team for a recently opened store.
Operations / Assistant Manager
Value City Furniture
Woodbridge, VA
10.2017 - 08.2018
- Improved non‑productive delivery rates by 6% within six months.
- Increased delivery completion rates by 5% within six months.
- Strengthened communication and workflow between customer service and warehouse teams to improve customer experience.
- Managed customer service and warehouse functions supporting 40–70 daily deliveries.
Operations Manager
Value City Furniture
Waldorf, MD
07.2014 - 09.2017
- Reorganized warehouse layout and processes to boost operational efficiency.
- Restored warehouse as a delivery hub due to improved efficiency, supporting 20–40 daily deliveries.
- Oversaw weekly inventory counts, ensuring accuracy and accountability.
- Expanded warehouse staff from 2 to 10 employees to support growth and hub operations.
Sales Associate
Value City Furniture
Falls Church, VA
02.2012 - 07.2014
- Ranked consistently in the top 8 out of 16–20 sales associates.
- Averaged $70,000 in monthly shipped merchandise.
- Trained new sales associates on the POS system due to strong product and system knowledge.
Education
Bachelor of Arts - Global Affairs
George Mason University
Fairfax, VA01.2010
Skills
- Financial Processing & Reporting
- Inventory Control
- Change Management
- Team Building/Leadership
- Customer Service Leadership
- Time Management
- Microsoft Office
- Process Improvement
- Customer complaint resolution
- Talent development
- Sales strategy implementation
- Employee training
- Operational efficiency
References
References available upon request.
Timeline
Store Manager
Value City Furniture
01.2024 - Current
Sales/Assistant Manager
Value City Furniture
03.2021 - 01.2024
Operations / Assistant Manager
Value City Furniture
09.2018 - 03.2021
Operations / Assistant Manager
Value City Furniture
10.2017 - 08.2018
Operations Manager
Value City Furniture
07.2014 - 09.2017
Sales Associate
Value City Furniture
02.2012 - 07.2014
Bachelor of Arts - Global Affairs
George Mason University