Anna O’shields
Birmingham,AL
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
6
6
years of professional experience
Work History
Store Manager
Pandora Jewelry
Birmingham, AL
07.2024 - 05.2026
- Managed daily store operations and ensured compliance with company policies.
- Led and trained staff in customer service best practices and product knowledge.
- Oversaw inventory management, including stock organization and replenishment processes.
- Developed visually appealing merchandise displays to enhance customer experience.
- Implemented sales strategies to promote new collections and drive customer engagement.
- Conducted regular team meetings to communicate goals and updates effectively.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Analyzed sales reports to identify trends and inform product ordering decisions.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Organized promotional events to increase product awareness.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Assistant Store Manager
Pandora
Birmingham, AL
11.2022 - 07.2024
- Assisted in managing daily store operations and staff scheduling.
- Trained new team members on customer service standards and product knowledge.
- Monitored inventory levels and coordinated restocking of merchandise.
- Implemented visual merchandising strategies to enhance the store layout.
- Provided exceptional customer service and resolved customer inquiries effectively.
- Collaborated with management to develop promotional displays and sales initiatives.
- Ensured compliance with company policies and procedures for store operations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
Assistant Store Leader of Operations
Altar’d State
10.2020 - 10.2022
- Engaging with the guests and making their shopping experience exceptional.
- Made recommendations of hiring, promotions, and terminations of team members based on performance.
- Manage and oversee scheduling.
- Manage all shipment and back of the house organization.
- Plan and lead merchandise markdowns.
- Manage supply orders, maintenance and cleaning.
- Manage all inventory.
- Audit and manage banking and loss prevention.
- Train new associates on operational processes.
- Manage back room product prep process (steaming, hanging, ect.)
- Co-conduct and facilitate brand representative and guest lead training.
- Co-manage payroll and responsible for store’s financial performance.
- Responsible for decisions regarding store operations and planning.
Skills
- I became an Assistant Store Leader in less than two years at Altar’d State, the first Assistant Store Leader Role I got was in Guest Engagement Where my complete focus was on the internal and external guests Afterwards, I got move to Assistant Store Leader of Operations where I was in charge of all things that was happening behind the scenes to make everything operate better on and off the floor
- Inventory management
- Visual merchandising
- Sales analysis
- Team building
- Cash handling
- Sales strategy implementation
- Staff scheduling
- Effective communication
- Problem solving
Timeline
Store Manager
Pandora Jewelry
07.2024 - 05.2026
Assistant Store Manager
Pandora
11.2022 - 07.2024
Assistant Store Leader of Operations
Altar’d State
10.2020 - 10.2022