Fiorella Lopez
Hoschton,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Senior Banker
Bank of America
01.2024 - 09.2024
- Monitored client portfolios performance against benchmark indices and reported results on a regular basis
- Developed and implemented customer service strategies to improve customer satisfaction and loyalty
- Monitored performance metrics such as response times, resolution rates and customer satisfaction scores
- Developed relationships with customers through timely follow-up, sound advice, and quality service
- Educated customers on how to use banking products, services, and other financial solutions
- Advised customers on the most suitable financial products available based on their individual needs
Relationship Banker
Bank of America
09.2022 - 01.2024
- Developed and maintained strong relationships with customers to ensure customer satisfaction and loyalty
- Generated business through customer profiling, cross-selling and initiating new business relationships within community
- Created continuous client relationships by providing knowledgeable information on banking products and services
- Established effective communication channels between the bank's internal staff members as well as external partners
Director of Client Development
La Rosa Realty Georgia
12.2021 - 08.2022
- Utilized systems for tracking customer data points
- Developed and implemented strategies to increase customer satisfaction and loyalty by leveraging customer insights
- Resolved conflicts between clients and internal teams in a timely manner while maintaining professional standards at all times
- Organized events such as webinars, workshops, and conferences for engaging existing customers as well as attracting new ones
Education
HIGH SCHOOL DIPLOMA -
West Hall High School
01.2021
Skills
- Organizational Skills
- Goal Setting
- Critical Thinking
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Senior Banker
Bank of America
01.2024 - 09.2024
Relationship Banker
Bank of America
09.2022 - 01.2024
Director of Client Development
La Rosa Realty Georgia
12.2021 - 08.2022
HIGH SCHOOL DIPLOMA -
West Hall High School
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