Fiorella Martinez
Hallandale,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hotel and Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Pool Attendant
Diplomant Hotel
Hollywood, FL
09.2021 - 01.2022
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Moved umbrellas and lounge chairs at request of guests.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
Warehouse Employee
Colortone
Hallandale, FL
08.2021 - 12.2021
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Prepared orders for shipment by picking, packing and labeling merchandise.
Passenger Service Agent
Avianca Airlines
Lima, Lima - Peru
04.2012 - 10.2018
- Oversaw ticketing, gate and ramp services.
- Escorted handicapped passengers from terminal to aircraft.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Announced flight status updates and information about gate changes over PA system.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Education
Diploma - Digital Marketing
IPM Institute
Lima - Perú05.2021
Diploma - Commercial Managment And Sales
San Ignacio De Loyola Institute
Lima - Peru05.2012
Bachelor of Tourism Studies - Hotel Management
Los Andes Institute
Lima- Peru12.2001
Skills
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Team-Oriented and Cooperative
- CRM Software
- Calm and Professional Under Pressure
- Patient and Empathetic
Timeline
Pool Attendant
Diplomant Hotel
09.2021 - 01.2022
Warehouse Employee
Colortone
08.2021 - 12.2021
Passenger Service Agent
Avianca Airlines
04.2012 - 10.2018
Diploma - Digital Marketing
IPM Institute
Diploma - Commercial Managment And Sales
San Ignacio De Loyola Institute
Bachelor of Tourism Studies - Hotel Management
Los Andes Institute