Fiorella Vilca Grandez

Crew Purser | Regent Seven Seas Cruises

- Managed monthly payroll processing, including posting earnings and handling withholdings accurately to ensure proper crew compensation.

- Prepared detailed port cost reports for each crew member embarking and disembarking.

- Prepared mid-month payroll reports accommodating the different payroll system used by shore-side crew versus on-board crew.

- Processed Philippine crew allotments accurately and forwarded them to CF Sharp for timely payment processing.

- Assisted crew members interested in obtaining mid-month advances, ensuring proper documentation and processing.

- Posted all overtime and additional job payments for deck, engine, and hotel departments on a monthly basis for those crew members disembarking.

- Processed all crew expenses in compliance with crew reimbursement guidelines.

- Maintained precise financial records and payroll documentation to support audits and financial reporting.

- Reported directly to the Chief Purser for payroll verification and issue resolution.

- Provided clear communication and assistance to crew members on payroll matters.

- Coordinate crew clearance procedures to ensure compliance with immigration and customs verifying crew documentation, liaising with ground handling agents and maintaining accurate crew records and ensuring all crew members meet entry and exit requirements at each destination. I also facilitate smooth crew movements, resolve clearance - related issues, and ensure operational efficiency while adhering to company policies.

- Train, mentor and support newly appointed Crew Administrators and Second Pursers Crew providing guidance on operational procedures, crew management and company standards to ensure their successful integration and professional development.

- Managed crew documentation, including passports, seaman's books, visas, and certificates.
- Coordinated with port agents regarding crew clearances, arrivals, departures, and port requirements.
- Prepared crew manifests, clearance documents, and crew passes for international port calls.
- Maintained accurate crew records and updated personnel data in MXP and Fidelio systems.
- Assisted with crew sign-on/sign-off procedures, inspections, and general administrative support.
- Processed payroll-related documentation, cash advances, expense reports, and end-of-month payroll tasks.
- Responded to crew enquiries and supported compliance with company and regulatory requirements.

- Coordinated vessel clearance procedures, passenger documentation, and port communications to ensure compliance with international regulations.
- Prepared passenger manifests, pre-arrival documentation, and reports for port authorities and ship operations.
- Assisted with embarkation and disembarkation processes, ensuring efficient guest service and operational readiness.
- Supported front desk operations, including cash handling, credit card authorizations, audits, and financial reporting.
- Trained and supported front desk staff while assisting with daily operational and guest service activities.
- Maintained accurate records, monitored guest accounts, and resolved operational and administrative issues proactively.