Fiorella Villagra
Summary
Organized and dedicated team member, with proven track record of providing exceptional customer service in fast-paced environments. Dependable, with willingness to take on added responsibilities tp meet team goals. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Skilled at correspondence, managing emails, and communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Manager
Academy Of Modern Implants And Dentistry
2020.09 - Current
- Improved patient outcomes by implementing evidence-based clinical practices and protocols.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling processes.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Improved patient outcomes by developing and implementing comprehensive case management plans.
- Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams.
- Improved overall team performance by conducting regular staff training sessions and one-on-one meetings for skill development.
- Enhanced the dental offices' reputation with an emphasis on providing exceptional customer service to all patients.
IOS Digital Trainer
Straumann Group
2021.09 - Current
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Implant Educator
Academy Of Modern Implants & Dentistry
2022.02 - Current
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Differentiated instruction to accommodate diverse learning needs, ensuring each attendee had an equal opportunity for success.
- Enhanced audience engagement by incorporating storytelling and real-life experiences into presentations.
- Managed time effectively during presentations, balancing speaking points with interactive activities for optimal audience participation.
- Continuously updated personal knowledge of industry trends and best practices in order to deliver cutting-edge content in presentations.
- Promoted a safe environment for open discussion during interactive segments of presentations, fostering productive dialogue among participants.
Expanded Functions Dental Assistant
Temping Agency
2018.05 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Enhanced productivity by efficiently managing multiple tasks and responsibilities across various temporary assignments.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
Expanded Functions Dental Assistant
Dr. Melissa A. Ceresi, DMD
2017.06 - 2018.05
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Assisted dentists in complex procedures, ensuring efficient and high-quality treatment outcomes.
Lead Expanded Functions Dental Assistant
Advanced Dental Esthetics
2013.05 - 2017.06
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Participated in ongoing professional development opportunities, staying current on best practices within the field of dentistry.
- Assisted in marketing efforts to attract new patients, showcasing the practice''s commitment to top-notch oral health care services.
- Coordinated continuing education courses for colleagues within the practice, further enhancing the clinical skills of each team member.
Education
Bachelor of Science - Health Science
Cedar Crest College
Allentown, PA08.2020
Expanded Functions Dental Assistant Program
Harcum College
Bryn Mawr, PA05.2013
High School Diploma -
CB West High School
Doylestown, PA06.2008
Skills
- Languages: English, Spanish
- Building guest relationships
- Quick Learner Aptitude
- Strong Interviewing
- Self-Motivated Attitude and Learner
- Superior Work Ethic
- Strong Team Player
- Communication and Leadership
- Continuing education
- Group and individual instruction
- Peer Mentoring
- Interpersonal Skills
- Relationship Building
- Time management
- Experience in Social Media using: Facebook, Instagram
- Excellent Organizational Skills
Certification
- Dental Radiology Health & Safety
- CPR & AED
- PA Child Abuse
- EFDA
- Straumann Certified Digital Trainer: Straumann Group
Acknowledgements
- Dean's List, Cedar Crest College, 2020
- Dean's List, Cedar Crest College, 2019
- High Honors, Harcum College, 2013
Coursework
- Introduction to Healthcare Systems
- Healthcare Management
- Healthcare Finance
- Healthcare Practice Management
Volunteer Experience
- Career Day, Upper Darby High School, 04/2017
- College and Career Week, Silver Springs- Martin Luther School, 11/2016
CrossFit
Highly competitive and driven cross-fitter. Focused on physical well being and mental health. Encourages one to push their body and mind to beat new challenges by providing daily goals and regime.
Languages
Spanish
Native or Bilingual
Timeline
Implant Educator
Academy Of Modern Implants & Dentistry
2022.02 - Current
IOS Digital Trainer
Straumann Group
2021.09 - Current
Clinical Manager
Academy Of Modern Implants And Dentistry
2020.09 - Current
Expanded Functions Dental Assistant
Temping Agency
2018.05 - Current
Expanded Functions Dental Assistant
Dr. Melissa A. Ceresi, DMD
2017.06 - 2018.05
Lead Expanded Functions Dental Assistant
Advanced Dental Esthetics
2013.05 - 2017.06
Bachelor of Science - Health Science
Cedar Crest College
Expanded Functions Dental Assistant Program
Harcum College
High School Diploma -
CB West High School
- Dental Radiology Health & Safety
- CPR & AED
- PA Child Abuse
- EFDA
- Straumann Certified Digital Trainer: Straumann Group
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