Firas Chater
Homestead,FL
Summary
Driven professional with proven expertise in customer service and money handling, honed at Publix and Einstein Bros Bagels. Excelled in enhancing customer loyalty through cordial interactions and premier customer service. Demonstrated ability to train staff and manage high-volume hours, significantly improving customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Cashier
Einsteins Bros Bagels
08.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Staff Member
Publix
09.2023 - Current
- Managed high customer volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
Education
High School Diploma -
Ronald W Reagan Doral Senior High
Doral, FL05.2024
Skills
- Assertiveness
- Critical Thinking
- Customer Focus
- Money handling abilities
- Complaint Handling
- Coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Arabic
Elementary
Timeline
Customer Service Staff Member
Publix
09.2023 - Current
Cashier
Einsteins Bros Bagels
08.2022 - 08.2023
High School Diploma -
Ronald W Reagan Doral Senior High
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