Timberly Smith
DeSoto,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and team efficiency at Claire's Boutique. Excelled in complaint resolution and multitasking, boosting sales through exceptional service and team motivation. Skilled in Microsoft Excel and fostering a collaborative environment, consistently meeting company objectives with innovative solutions and a diplomatic approach.
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
4
4
years of professional experience
Work History
Cashier
McDonald's Restaurant
07.2021 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Lead Supervisor
The Inspiration Company
08.2019 - 04.2020
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
Assistant Supervisor
Claire's Boutique
01.2019 - 08.2019
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
Education
High School Diploma -
DeSoto High School
DeSoto, TX06-2019
Skills
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Documentation
- Microsoft PowerPoint
- Microsoft Excel
- Prioritization
- Assertiveness
- Office equipment proficiency
- Proofreading
- Refund management
- Adaptive team player
- Typing proficiency
- Grammar
- Tactful and diplomatic
- Problem-solving abilities
- Following scripts
- Multitasking
- Teamwork skills
- Stress Tolerance
Timeline
Cashier
McDonald's Restaurant
07.2021 - 01.2023
Lead Supervisor
The Inspiration Company
08.2019 - 04.2020
Assistant Supervisor
Claire's Boutique
01.2019 - 08.2019
High School Diploma -
DeSoto High School
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