Jaysie Brown
WACO
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
2
2
years of professional experience
Work History
Cashier
Shipley's Donuts
WACO
06.2024 - Current
- Processed customer transactions accurately to ensure smooth service at a popular donut shop.
- Maintained accurate cash drawer during peak shifts to support operational efficiency.
- Assisted customers in selecting menu items and specials.
- Upheld cleanliness and organization in the service area and dining space.
- Collaborated with team members to ensure smooth operations during peak hours.
- Delivered friendly customer service to create positive shopping experiences for patrons.
- Resolved customer inquiries and concerns promptly and professionally.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Cashier/Production Worker
Dairy Queen Restaurant
Hewitt
01.2024 - 02.2025
- Operated cash register efficiently during busy shifts.
- Processed payments and handled cash transactions accurately.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Processed customer payments quickly and returned exact change and receipts.
- Discounted purchases by scanning and redeeming coupons.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained work area and kept cash drawer organized.
- Assisted customers with menu selections and special requests.
- Greeted customers and answered any questions they had about the store's products and services.
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Used suggestive selling techniques to promote add-on sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register efficiently during busy shifts.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
Education
Penn Foster Career School
Scranton, PASkills
- Cash handling
- POS systems
- Sales transactions
- Refund processing
- Customer service
- Attention to detail
- Purchase assistance
- Sales expertise
- Basic math
- Attention to detail
- Cleaning and sanitizing
- Multitasking and organization
- Conflict resolution
- Complaint resolution
- Training new employees
- Team collaboration
- Time management
- Work ethic
- Decision making aptitude
- Clear communication
- Communication skills
- Empathy
- Patience and empathy
- Hospitality and accommodation
- Cash register systems
- Decision making aptitude
- Complaint resolution
- Refund processing
- Cash register systems
Additional
- Texas food handlers license
Timeline
Cashier
Shipley's Donuts
06.2024 - Current
Cashier/Production Worker
Dairy Queen Restaurant
01.2024 - 02.2025
Penn Foster Career School