Saadia Kelley
Washington,DC
Summary
Adept at enhancing security measures and customer service, my tenure at Allied Universal Security Services showcased my ability to reduce risks and improve safety protocols. Leveraging skills in CCTV surveillance and critical thinking, I fostered a secure environment, achieving positive feedback for exceptional service and emergency response management. Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Family Dollar
Washington Dc
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Security
Revel Security
Washington Dc
03.2024 - Current
- Implemented security measures, safeguarding company data from potential breaches.
- Moved currency, coins and chips following exact security protocols.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Reduced security risks by providing efficient emergency response management.
- Reduced security risks by conducting thorough vulnerability assessments and implementing robust security measures.
- Opened and locked facilities and enabled and disabled security systems.
- Enhanced network security by implementing encryption techniques and firewalls.
- Investigated, analyzed and interpreted accounting and security data.
Security Officer
Triple Treat Security
Washinton Dc
02.2023 - 01.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Security
Preeminent Protective Services
Washington, DC
10.2022 - 12.2023
- Implemented security measures, safeguarding company data from potential breaches.
- Moved currency, coins and chips following exact security protocols.
- Reduced security risks by providing efficient emergency response management.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Improved overall safety within the premises by promptly reporting any observed security breaches or potential threats to management and security personnel.
- Cultivated relationships and helped family members pursue financial security.
- Opened and locked facilities and enabled and disabled security systems.
- Ensured data security by implementing robust security measures and conducting regular audits.
Security Officer
Allied Universal Security Services
Washington Dc
06.2020 - 05.2022
- Increased overall security awareness by offering training sessions to staff on emergency procedures and best practices.
- Collaborated effectively with team members, fostering a positive work environment focused on accountability and results.
- Assisted law enforcement agencies with investigations, contributing to community safety and crime reduction.
- Improved response times to emergencies by maintaining effective communication with dispatch centers.
- Continuously updated knowledge of industry trends and advancements through ongoing professional development opportunities.
- Contributed to a secure workplace culture by proactively identifying potential risks or vulnerabilities within assigned locations.
- Conducted regular inspections of security systems, ensuring optimal performance and timely repairs as needed.
- Streamlined access control processes through the implementation of efficient visitor registration protocols.
Education
High School Diploma -
Luke C Moore
Washington Dc 06.2013
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- Detail Oriented
- CCTV Monitoring
- Superior customer service
- Surveillance
- Emergency Response
- Access Control
- Patrol operations
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Paperwork Processing
- Order Processing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Successfully completed two-week security training program.
- Established and maintained anti-hijack and major theft protocol.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Licensed CPR -
- Licensed Security Officer -
Languages
English
Native or Bilingual
Timeline
Cashier
Family Dollar
06.2024 - Current
Security
Revel Security
03.2024 - Current
Security Officer
Triple Treat Security
02.2023 - 01.2024
Security
Preeminent Protective Services
10.2022 - 12.2023
Security Officer
Allied Universal Security Services
06.2020 - 05.2022
High School Diploma -
Luke C Moore