JEFFREY HOUGHTALIN
Richland
Summary
Detail-oriented professional in cash handling and operational safety compliance, enhancing customer experiences through effective inventory management and staff training. Skilled in maintaining speed, accuracy, and courtesy in high-pressure environments, resulting in improved customer satisfaction. Expertise in payment processing and client engagement supports efficient store operations.
Overview
17
17
years of professional experience
Work History
Cashier
burns korners
Pasco
03.2024 - 02.2025
- Operated cash register to accurately process customer transactions and payments.
- Assisted customers with product inquiries and provided tailored recommendations to improve shopping experience.
- Resolved customer complaints professionally, ensuring high levels of satisfaction and loyalty.
- Trained new staff on customer service protocols and store policies for consistent service.
- Maintained cleanliness and organization of the store, fuel station, and checkout areas.
- Managed inventory levels, restocking shelves and checking expiration dates on food items.
- Monitored fuel pumps for proper operation and safety compliance throughout daily operations.
- Coordinated with team members to streamline shift transitions and maintain operational continuity.
Cashier
711 Gas Station
Richland
01.2022 - 02.2024
- Assisted customers with product inquiries and provided friendly service.
- Handled cash, credit, and debit transactions securely at point of sale.
- Collaborated with team members to streamline daily store operations and enhance customer experience.
- Managed inventory levels by restocking shelves during shifts.
- Resolved customer complaints promptly to enhance satisfaction and foster customer loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained new cashiers on policies and customer service techniques to ensure consistent service quality.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed various tasks assigned by management to support team operations.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Arranged promotional displays on counters and tables to attract customer attention.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
Food Process Worker
Pasco Processing
Pasco
11.2016 - 01.2018
- Operated machinery for food processing and packaging at Pasco Processing.
- Monitored production lines to ensure adherence to quality and safety standards.
- Trained new workers on safe equipment operation and compliance procedures.
- Maintained cleanliness and organization of work areas in the facility.
- Collaborated with team members to streamline workflow in production processes.
- Inspected equipment regularly to maintain optimal performance and minimize downtime.
- Recorded inventory levels and assisted with restocking supplies.
- Followed safety protocols to minimize hazards during food processing activities.
- Stacked processed goods onto pallets for transport to warehouse or customer locations.
- Packaged processed food items according to established guidelines.
- Lifted and moved heavy boxes of supplies from storage area to production line.
- Inspected food products for quality assurance purposes.
- Organized raw materials into batches ready for processing operations.
- Cleaned and sanitized work areas to ensure compliance with health regulations.
- Provided assistance in the assembly of specialized machines used in various stages of food production.
- Kept detailed inventory records of raw materials used in each batch of product.
- Assisted in the preparation of ingredients for use in food production processes.
- Troubleshot mechanical issues with equipment to minimize downtime during production runs.
- Loaded trucks with finished product shipments according to delivery schedules.
- Maintained accurate records of all production activities including quantity produced, quality control results, and machine maintenance logs.
- Manually assembled components into packages for shipment or sale at retail outlets.
- Operated and maintained food processing equipment such as grinders, mixers, slicers, choppers, blenders, and vacuum sealers.
- Weighed portions accurately according to established standards before packaging them for distribution.
- Performed routine maintenance on equipment, such as lubricating parts and changing filters.
- Performed routine maintenance on equipment to ensure proper functioning.
- Prepared food parts and additives for use in manufacturing line.
- Checked finished items against company quality standards.
- Prepared and handled hazardous chemicals used during processing.
- Checked component supplies and kept levels right for optimal production.
- Adjusted conveyor belt settings to ensure smooth operation during production.
- Added raw materials to defining and skinning machines and monitored operations.
- Kept working environment clean and well-organized to promote efficiency and minimize waste.
- Maintained optimal personal and team protections by following safety protocols and procedures when operating equipment and using sharp tools.
- Set up, loaded and ran food processing equipment according to specifications for weight and ingredient mixtures.
- Used company-approved chemicals and cleaning products to properly sanitize machines and prevent illness.
- Operated forklifts to move products within the warehouse.
- Loaded and unloaded shipments from delivery trucks.
- Maintained inventory accuracy through regular checks and documentation.
- Collaborated with team members to ensure efficient workflows.
- Followed safety protocols to maintain a secure work environment.
- Prepared orders for shipment by packing and labeling items correctly.
- Assisted in training new employees on warehouse procedures.
- Conducted regular equipment inspections to ensure proper functioning.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Assembled orders according to customer requests.
- Followed established guidelines for picking orders accurately.
- Ensured safety protocols were followed at all times while operating machinery.
- Inspected damaged goods prior to disposal or return to vendor.
- Received and tracked incoming inventory shipments.
- Maintained stock levels in accordance with company policies.
- Identified discrepancies between physical count and computer data.
- Investigated any reported problems regarding shipping errors or damages.
- Monitored temperature and humidity levels in warehouse.
- Verified accuracy of incoming shipments against purchase orders.
- Maintained accurate inventory records using computerized tracking systems.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Used digital database to keep records of units and stock moved.
- Used scanners to track parcel information, condition or receipt.
Factory Worker
POLY-TAINER & MFG. PLANT
Simi Valley
12.2014 - 09.2015
- Set up and disassembled factory machines to ensure efficient production flow.
- Operated machinery for component assembly on production lines, meeting quality standards.
- Executed loading of materials into machines while strictly adhering to safety protocols.
- Inspected finished products for quality assurance and compliance with specifications.
- Monitored inventory levels of raw materials and communicated needs to supervisors.
- Trained new staff on proper machine operation techniques for consistent output.
- Maintained clean work areas in accordance with OSHA standards to promote safety.
- Identified process improvements that enhanced efficiency and productivity across operations.
Customer Service- Event Planner
BRUNSWICK
Simi Valley
12.2010 - 08.2012
- Coordinated parties, events and fundraiser events.
- Delivered exceptional customer service by addressing client inquiries and resolving concerns regarding services offered.
- Managed multi-line phone system, relayed messages, and conducted confirmation and follow-up calls.
- Cleaned and organized venue areas before events.
Custer Service- Deli
VONS
Simi Valley
03.2008 - 06.2010
- Provided exceptional customer service to enhance customer satisfaction.
- Prepared produce and fulfilled special orders to meet customer preferences.
- Maintained clean workspace to ensure a safe and welcoming environment.
Education
HIGH SCHOOL DIPLOMA - General education
Royal High School
Simi Valley, CA06-2004
Skills
- Cash handling
- Quick learner
- Team collaborations
- Credit and cash transactions
- Drawer balancing
- Cash drawer balancing
- Payment posting
- Gift card handling
- Cleaning and sanitizing
- POS system operations
- Merchandise restocking
- Inventory management
- Inventory control
- Inventory restocking
- Retail merchandising
- Stock management
- POS system operations
- Operational safety compliance
- Cleaning and sanitizing
- Store compliance
- Fraud awareness
- Loyalty program promotion
- Sales strategies
- Sales techniques
- Sales expertise
- Customer service skills
- Customer service
- Customer relations
- Complaint resolution
- Conflict resolution
- Issue resolution
- Effective communication
- Communication skills
- Customer service
- Team player
- ID verification
- Self-motivated
- Communication skills
- Ability to follow directions
- Multitasking and organization
- Time management skills
- Basic math
- Basic computer literacy
- Reports and documents
- Receipt handling
- Transaction handling
- Dependable and reliable
- Dependability and reliability
- Patience and empathy
- Hospitality and accommodation
- Cleaning and sanitizing
- Transaction oversight
- Complaint resolution
- Cash handling
- Operational safety compliance
- Money handling
- Point of sale
- Sales expertise
- Issue resolution
- Merchandise restocking
- Store compliance
- Fraud awareness
- Transaction oversight
Other Experience - Forklift Driver
Licensed (California)
Timeline
Cashier
burns korners
03.2024 - 02.2025
Cashier
711 Gas Station
01.2022 - 02.2024
Food Process Worker
Pasco Processing
11.2016 - 01.2018
Factory Worker
POLY-TAINER & MFG. PLANT
12.2014 - 09.2015
Customer Service- Event Planner
BRUNSWICK
12.2010 - 08.2012
Custer Service- Deli
VONS
03.2008 - 06.2010
HIGH SCHOOL DIPLOMA - General education
Royal High School