Firdavs Boltaev
Pikesville,MD
Summary
Friendly Help Desk Technician with 4 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
4
4
years of professional experience
Work History
Car Salesman
Antwerpen Hyundai Of Clarksville
02.2023 - Current
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
IT Help Desk Technician
SVC Consulting Group
02.2020 - 06.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Science - Data Science
Webster University
Tashkent, UzbekistanSkills
- Technical Support Triage
- Remote System Analysis
- Desktop Technical Support
- Peripheral Repair
- Hardware Installation
- Software Installation
- Customer Service
- Product Troubleshooting
- Technical Issues Analysis
- Customer Success Management
- Ticket Support System Management
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Turkish
Full Professional
Uzbek
Native or Bilingual
Timeline
Car Salesman
Antwerpen Hyundai Of Clarksville
02.2023 - Current
IT Help Desk Technician
SVC Consulting Group
02.2020 - 06.2022
Bachelor of Science - Data Science
Webster University
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