First Name Last Name
City,State
Overview
14
14
years of professional experience
Work History
Housing Navigator
Housing Foundation of Sarpy County
Bellevue, NE
12.2024 - 09.2025
- Connected 25+ low-income clients with housing resources and built relationships with 15+ landlords and property management companies to expand placement options.
Administrative Clerk
The Reserves Network with CRL plus
Omaha, NE
10.2023 - 10.2024
- Scheduled appointments and routed incoming calls to interviewers; conducted pending closing interviews to secure company payment.
- Answered voicemails and made outbound calls to clients; used conversational Spanish to support non-English-speaking clients.
Provider Service Advocate
United HealthCare Services, Inc
Omaha, NE
03.2020 - 01.2022
- Assisted providers with claims, intake, benefits, and eligibility for patients with Medicaid and Medicare health insurance.
GNC Sales Associate
GNC
Omaha, NE
09.2019 - 03.2020
- Assisted customers with nutritional and health needs; handled opening/closing duties and cash handling.
Assistant Manager
Dominos
Papillion, NE
04.2019 - 09.2019
Collector
General Service Bureau Inc.
Omaha, NE
10.2016 - 12.2018
MCA Representative
Remedy Staffing / Bank of the West
Omaha, NE
06.2016 - 10.2016
Data Entry Outbound Representative
Remedy Staffing / Bank of the West
Omaha, NE
06.2016 - 10.2016
Senior Customer Service Rep
Hayneedle Inc
Omaha, NE
08.2015 - 05.2016
- Handled all calls involving damaged items, missing pieces, returns, and replacements; processed sales calls, discounts, partial refunds, and order status updates; contacted suppliers and freight companies on shipping issues.
Patient Care Advocate
Alorica / Express Scripts
Omaha, NE
11.2011 - 06.2015
- Managed phone calls for 30/90 Department for 1 year, ensuring 30-day prescriptions were updated to 90-day prescriptions.
- Made outbound calls to customers for order status and billing; updated customer information; assisted Medicare patients with prescription ordering, order status, billing, and account updates; collaborated with health insurance companies.
Education
(No Degree) - Psychology and Liberal Arts
Metropolitan Community College
12.2011
Diploma - Psychology and Liberal Arts
Metropolitan Community College
12.1996
High School Diploma - undefined
Bryan High School
12.1995
Skills
- Healthcare: HIPAA compliance, Medicare, Medicaid, medical terminology, pharmacy operations, patient advocacy, provider relations
- Customer Service: Call center operations, multi-line phone systems, CRM, ticketing, complaint resolution, escalation handling, B2B support
- Administrative: Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, Teams), data entry, appointment scheduling, calendar management, filing, QuickBooks, ADP, Sage
- Systems & Tools: Dynamics 365, database systems, POS, Google Workspace, CSS, HTTPS, integrated library systems
- Specialized: Case management, medical collections, underwriting support, insurance claims, benefits eligibility, safety plans, crisis management
- Languages: Spanish (conversational)
Timeline
Housing Navigator
Housing Foundation of Sarpy County
12.2024 - 09.2025
Administrative Clerk
The Reserves Network with CRL plus
10.2023 - 10.2024
Provider Service Advocate
United HealthCare Services, Inc
03.2020 - 01.2022
GNC Sales Associate
GNC
09.2019 - 03.2020
Assistant Manager
Dominos
04.2019 - 09.2019
Collector
General Service Bureau Inc.
10.2016 - 12.2018
MCA Representative
Remedy Staffing / Bank of the West
06.2016 - 10.2016
Data Entry Outbound Representative
Remedy Staffing / Bank of the West
06.2016 - 10.2016
Senior Customer Service Rep
Hayneedle Inc
08.2015 - 05.2016
Patient Care Advocate
Alorica / Express Scripts
11.2011 - 06.2015
High School Diploma - undefined
Bryan High School
Diploma - Psychology and Liberal Arts
Metropolitan Community College
(No Degree) - Psychology and Liberal Arts
Metropolitan Community College