Firuza Bivens
Saint Peters,MO
Summary
Disciplined, organized, problem solving professional with 3 years of experience in the Salesforce CRM as Salesforce Developer and Administrator. Hardworking and passionate team player with strong interpersonal skills. Eager to contribute to company's success. Experienced and an effective multi tasker, who is not afraid to take responsibility and implement experiences obtained from MBA program.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Salesforce Developer
Knight Transportation
03.2022 - Current
- Created Workflow Rules to automate tasks, Email Alerts
- Created Reports and Dashboards for Management visibility
- Customized Page Layouts for Standard/Custom Objects and assigned Record Types
- Worked with various Salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards
- Created and implemented object and field level security to hide critical information of profile users
- Developed various Custom Objects, Formula Fields, Master-Detail, Lookup relationships, Tabs, validation rules
- Written SOQL, SOSL query languages essential for application in Apex classes and Triggers
- Used Data Loader to insert, update or export of data from Salesforce objects
- DML operations (insert, update, delete) to interact with salesforce database to update List of Drivers every quater.
- Worked on Salesforce Community Cloud how to engage with employees, customers and partners.
Salesforce Administrator/Developer
Resfuta LLC
10.2021 - 03.2022
- Developed Custom Reports and Dashboards to provide actionable insights to customers
- Used Data Loader to import data and to update and maintain Salesforce data
- Implemented custom solutions on Salesforce Platform, including custom objects fields, formulas, workflows and validation rules
- Developed custom lightening components, Apex triggers and classes
- Monitored and maintained system performance, including managing user profiles, roles and security
- Organized Profiles, Role Hierarchy, Permission sets
- Organization-Wide-Defaults and sharing rules to apply appropriate security controls
- Worked on Salesforce Community Cloud how to engage with employees, customers and partners
- Written SOQL, SOSL query languages essential for application in Apex classes and Triggers
- Worked with various Salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
Customer Account Executive
KIO Union LLC
06.2020 - 10.2021
- Build client relationships by responding to inquiries
- Identifying and assessing client needs, resolving problems and following up with potential and exiting clients
- Develop strong and long-term client relationship
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction
- Continuously reflect on success and failures to improve performance on decision-making.
Education
MBA -
Webster University
05.2019
Bachelor of Science -
Sunderland University
10.2017
Skills
- Apex Code
- Java Script
- SOQL
- SOSL
- HTML
- LWC/VS Code
- Reports
- Custom Objects
- Dashboards
- Salesforce Data Loader
- Salesforce Community Cloud
- Salesforce Lightening App Builder
- Salesforce Mobile App Builder
- CRM Workflow Development
Certification
Salesforce Certified Platform Developer I
Salesforce Certified Administrator
Timeline
Salesforce Developer
Knight Transportation
03.2022 - Current
Salesforce Administrator/Developer
Resfuta LLC
10.2021 - 03.2022
Customer Account Executive
KIO Union LLC
06.2020 - 10.2021
MBA -
Webster University
Bachelor of Science -
Sunderland University
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