Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Firyuza Charyyeva

Kew Gardens

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

13
13
years of professional experience
6
6
years of post-secondary education

Work History

Customer Service Representative

Homestead
Kew Gardens
07.2023 - 06.2025
  • Resolved customer complaints by identifying issues and providing effective solutions.
  • Maintained up-to-date knowledge of products and services offered by Homestead.
  • Collaborated with team members to improve customer service processes and efficiency.

Assistant Manager

Barrilla restaurant
New York
08.2015 - 12.2020
  • Trained new employees on service standards and operational procedures.
  • Coordinated communication between kitchen staff and front-of-house teams.
  • Oversaw inventory management and supply ordering processes.
  • Assisted in managing daily restaurant operations and staff schedules.

Salesperson

Cherry Hill
Brooklyn
12.2013 - 05.2015
  • Consulted with customers to determine their needs and preferences.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained product displays to ensure a visually appealing environment.
  • Trained new staff on sales techniques and store policies.
  • Assisted in inventory management by tracking stock levels regularly.
  • Assisted customers in selecting appropriate products or services for their needs.

Housekeeper

Yellowstone hotel
Yellowstone National Park County (historical)
05.2012 - 09.2013
  • Maintained cleanliness and organization in guest rooms and common areas.
  • Assisted with laundry operations, ensuring proper handling and care of linens.
  • Stocked cleaning supplies and reported inventory needs to management.
  • Ensured that all health standards were met during cleaning operations.
  • Inspected guest rooms after cleaning to ensure they were presentable.

Education

Associate of Science - Criminal Justice

ASA College
Brooklyn, NY
01.2013 - 12.2015

Bachelor of Arts - Intepreter

Kharkiv University
Kharkiv , Ukrain
09.2009 - 05.2012

Skills

  • Product knowledge
  • Customer interaction
  • Point-of-sale systems
  • Customer relationship management (CRM)
  • Microsoft office expertise
  • Adaptability and flexibility
  • Multi-task management
  • Sales expertise
  • Multitasking and organization
  • Strong teamwork

Languages

Russian
Professional
Turkish
Professional
English
Professional

Timeline

Customer Service Representative

Homestead
07.2023 - 06.2025

Assistant Manager

Barrilla restaurant
08.2015 - 12.2020

Salesperson

Cherry Hill
12.2013 - 05.2015

Associate of Science - Criminal Justice

ASA College
01.2013 - 12.2015

Housekeeper

Yellowstone hotel
05.2012 - 09.2013

Bachelor of Arts - Intepreter

Kharkiv University
09.2009 - 05.2012
Firyuza Charyyeva