Fisher April
Groton
Summary
Results-driven Floor Supervisor with extensive experience in customer satisfaction, team leadership, and policy enforcement. Proven track record in loss prevention and performance improvements, contributing to enhanced operational efficiency in high-pressure environments.
Overview
32
32
years of professional experience
Work History
High Stakes Floor Supervisor
Mohegan Sun Casino
Uncasville, CT
09.1996 - 07.2025
- Supervised daily operations, ensuring compliance with gaming regulations and company policies.
- Trained and mentored team members, fostering a collaborative and high-performance work environment.
- Managed scheduling and staffing to optimize floor coverage during peak gaming hours.
- Conducted regular audits of gaming activities, identifying discrepancies and implementing corrective actions.
Casino
Foxwoods Resort and Casino
Mashantucket, CT
04.1993 - 09.1996
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Fitch High School
Groton, CT06-1982
Skills
- Regulatory compliance
- Risk management
- POS operations
- Performance improvements
- Team leadership
- Staff coaching
- Customer relations
- Conflict resolution
- Customer satisfaction
Timeline
High Stakes Floor Supervisor
Mohegan Sun Casino
09.1996 - 07.2025
Casino
Foxwoods Resort and Casino
04.1993 - 09.1996
High School Diploma -
Fitch High School