Fitsum Wakie
Denver,CO
Overview
12
12
years of professional experience
Work History
Assistance Rural Carrier(parcels)
USPS (united States Postal Service)
Aurora, CO
10.2024 - Current
- Delivered mail efficiently to designated rural routes, ensuring timely service and customer satisfaction.
- Managed daily route logistics, adapting to changing weather conditions and road obstacles.
- Maintained accurate records of deliveries, ensuring compliance with USPS policies and procedures.
- Assisted in training new carriers on safety protocols and operational procedures for rural delivery.
- Collaborated with team members to optimize route efficiency and improve delivery times.
- Conducted regular vehicle inspections, ensuring operational readiness and adherence to safety standards.
Courtesy Shuttle Driver
Denver Airport Express
Denver, CO
09.2024 - Current
- Transported passengers safely to and from airport terminals using shuttle vehicles.
- Assisted customers with luggage loading and unloading, ensuring a smooth travel experience.
- Maintained cleanliness and functionality of shuttle vehicles through regular inspections and basic maintenance.
- Provided excellent customer service by addressing passenger inquiries and concerns promptly.
- Followed designated routes effectively, optimizing travel time and reducing delays for passengers.
- Collaborated with team members to coordinate schedules and improve service efficiency during peak hours.
- Demonstrated adaptability in handling last-minute changes in passenger demands or route adjustments.
Ride Share Driver
Lyft And Uber
Denver, CO
01.2020 - Current
- Delivered exceptional customer service through effective communication and problem resolution.
- Navigated efficiently using GPS technology to optimize routes and minimize wait times.
- Maintained vehicle cleanliness and safety standards to ensure passenger satisfaction.
- Managed ride schedules effectively, balancing supply with demand during peak hours.
- Implemented strategies to enhance rider experience, leading to positive feedback ratings.
- Analyzed ride patterns to identify opportunities for improved efficiency and service offerings.
Airport Shuttle Driver
USAirport Parking
Denver, CO
10.2014 - 03.2024
- Ensured timely shuttle service to and from airport terminals, enhancing customer satisfaction.
- Maintained cleanliness and safety standards of shuttle vehicles, promoting a positive passenger experience.
- Assisted passengers with luggage handling, ensuring smooth boarding and disembarking processes.
- Communicated effectively with dispatch to optimize shuttle routes and reduce wait times for customers.
- Monitored traffic patterns to adjust routes proactively, minimizing delays during peak travel hours.
- Trained new drivers on operational protocols and safety regulations, fostering a culture of compliance.
Education
Biology
Metropolitan State University of Denver
Denver, COCertificate - Front Office Operation (receptionist)
Caterring And Tourism Training Training Institute
Addis Ababa Ethiopia12-2000
High School Diploma -
Kolfe Comprehensive High School
Addis Ababa Ethiopia12-1998
Skills
- Safe driving
- Relationships and rapport
- Vehicle maintenance
- Weather preparedness
- Customer service
- Active listening
- Task prioritization
- Professionalism
- Serve customers
- Computer skills
- FLUENT IN [LANGUAGE]
Timeline
Assistance Rural Carrier(parcels)
USPS (united States Postal Service)
10.2024 - Current
Courtesy Shuttle Driver
Denver Airport Express
09.2024 - Current
Ride Share Driver
Lyft And Uber
01.2020 - Current
Airport Shuttle Driver
USAirport Parking
10.2014 - 03.2024
Biology
Metropolitan State University of Denver
Certificate - Front Office Operation (receptionist)
Caterring And Tourism Training Training Institute
High School Diploma -
Kolfe Comprehensive High School