Fitzgerald Hernandez
San Antonio,TX
Summary
Organized, dedicated, and ambitious professional with excellent attention to detail, thirst for learning new things, and not afraid of new challenges. Over nine years of experience in contract and project management, supporting a major Information and Technology and Artificial Intelligence companies to deliver reliable quality service agreements in a fast-paced environment.
Overview
23
23
years of professional experience
Work History
GXDO Deal Operations Manager
Workday
Home Office
10.2022 - Current
- Supervise Professional Services deals, which encompass the structuring, scoping, and negotiation of business terms.
- Collaborate with Sales and Services Engage with Sales and Services Executives to tackle deal obstacles, provide strategic direction, and boost profit margins.
- Collaborate closely with the Finance, Legal, Accounts Receivable, and Operations teams to finalize contract terms.
- Solution Design, Recommend viable solutions and deal structures that align with the Workday business model.
- Process Optimization, Develop and implement best practices related to pricing strategies and contracting procedures.
Contract Administrator
Oracle America Inc
San Antonio, Texas
05.2017 - 10.2022
- Administer a variety of high dollar $10 Million+ of highly negotiated complex contracts through provisioning or customer access to cloud and license services
- Develop action plans, and provide guidance throughout the lifecycle of the contract to expedite the contracting process
- Redlining and negotiating contracts with stakeholders and multiple departments to provide clause proposals, request approval, share comments, and highlight sensitive wording
- Liaison between with sales representatives, consultants, legal, compliance, credit and collections, accounts receivables, process owners, and other internal teams to resolve contractual and business issues
- Drafting standard and nonstandard contracts, such as NDAs, Master Agreements, Addendum, Revenue Generating Contracts, and Amendments thereto
- Plan and conduct conference calls with internal stakeholders & clients to assure compliance with and full understanding of contractual requirements and to discuss contract negotiations
Claims Specialist
Social Security Administration
Georgetown, TX
09.2015 - 04.2017
- Analyzed and modified compensation benefits by reviewing policies to establish and ensure compliance according to the agency procedures, improving the quality of services delivered to the public
- Ensured superior customer experience by addressing concerns, demonstrating empathy, and resolving issues on the spot
- Processed and authorized over 100 claims benefits per month for entitled recipients, reducing a monthly backlog
- Managed a wide variety of customer service and administrative tasks to resolve customer issues
Transportation Management Coordinator
03.2003 - 03.2011
- Coordinated and executed movements, implemented strategies to maximize government assets when managing movement of personnel, equipment, and supplies via all modes of transportation
- Demonstrated leadership skills when assigned to a remote location to work independently, showing accountability for actions
- Managed passenger terminal, overseeing the movement of 43,000 passengers through 3,800 air flights, maximizing assets utilization
- Implemented business needs and priorities into actionable logistics strategies, proposing necessary changes to the traffic management for cost-effectives
Education
MBA - Management and Global Business
St. Edward’s University
Austin, Texas08.2015
BBA - Business Administration And Management
Concordia University
Austin, Texas05.2014
AAS - Business Administration
Austin Community College
Austin, Texas05.2012
Skills
- Leadership
- Critical Thinking
- Handling Pressure
- Problem Solving
- Adaptability
- Data Analysis
- Financial & Operational Reporting
- Certifications
- Microsoft Office Suite
- Spanish
- SEFLA Languages
- Word
- PowerPoint
- Outlook Associate
- Excel
Timeline
GXDO Deal Operations Manager
Workday
10.2022 - Current
Contract Administrator
Oracle America Inc
05.2017 - 10.2022
Claims Specialist
Social Security Administration
09.2015 - 04.2017
Transportation Management Coordinator
03.2003 - 03.2011
MBA - Management and Global Business
St. Edward’s University
BBA - Business Administration And Management
Concordia University
AAS - Business Administration
Austin Community College