Fiyinfoluwa Adama
Richmond
Summary
Experienced insurance professional with a strong focus on customer service and policy rates. Committed to providing superior service and finding the best coverage options for clients. Collaborates with agents to establish long-term relationships and create strategic plans to meet clients specific coverage needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Everisepc
07.2024 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Licensed Insurance Agent
TTEC
08.2023 - 06.2024
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Developed and implemented sales strategies to increase market share of insurance products.
- Initiated contact with potential clients through cold calling and networking activities.
- Prepared detailed reports analyzing the effectiveness of marketing campaigns.
Customer Service Representative
Sitel
05.2022 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Customer Support Representative
Amazon
10.2021 - 05.2022
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Customer Service Representative
Walmart
01.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Sales Associate
Styletitude Apparel USA
06.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
Education
Bachelor Of Science - Biology
Texas Southern University
Houston, TX05.2024
Associate Of Science - Biology- Health Science Professions
Houston Community College
Houston, TX05.2021
High School Diploma -
Alief Taylor High School
Houston, TX05-2018
Skills
- Data Privacy Management
- Order Processing Expertise
- Data Entry Accuracy
- Calm and Professional Under Pressure
- Problem solving
- Oral and written communication
Certification
- Property and casualty license
Timeline
Licensed Insurance Agent
Everisepc
07.2024 - Current
Licensed Insurance Agent
TTEC
08.2023 - 06.2024
Customer Service Representative
Sitel
05.2022 - 08.2023
Customer Support Representative
Amazon
10.2021 - 05.2022
Customer Service Representative
Walmart
01.2021 - 10.2021
Sales Associate
Styletitude Apparel USA
06.2020 - 01.2021
Associate Of Science - Biology- Health Science Professions
Houston Community College
Bachelor Of Science - Biology
Texas Southern University
High School Diploma -
Alief Taylor High School
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