Fizana Hanif
Howard Beach,NY
Summary
Demonstrated success in improving organizational performance by utilizing flexibility and technical expertise. Achieved and surpassed key performance indicators, showcasing a commitment to excellence. Skilled in adapting to dynamic situations while delivering consistent results. Proficient in applying technical skills to streamline operations and enhance productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
John F Kennedy Airport
06.2024 - 09.2025
- Administered efficient check-in for passengers, contributing to overall satisfaction.
- Delivered outstanding service while acting as Passenger Service Agent.
- Handled logs and baggage management with precision and care.
- Managed arrivals and departures, enhancing operational workflows.
- Safely transported minors to gates, ensuring compliance with regulations.
- Accelerated passenger movement through checkpoints, focusing on security measures.
Front Desk Receptionist
SurePoint Emergency Center
10.2022 - 12.2024
- Welcomed patients upon arrival, fostering a positive experience.
- Processed patient check-in and check-out seamlessly to improve workflow efficiency.
- Accurately entered demographic information into computer systems for reliable data management.
- Verified insurance coverage and clarified financial obligations to patients effectively.
- Collected payments, including co-pays and deductibles, implementing structured payment plans.
- Balanced cash drawer consistently to uphold financial integrity.
- Documented all patient interactions diligently for comprehensive record-keeping.
- Delivered outstanding customer service, enhancing overall patient engagement.
Front Desk Receptionist
Yunus Management
03.2019 - 08.2022
- Demonstrated effective communication and customer service skills while engaging with clients.
- Utilized organizational and time management skills to streamline daily operations.
- Possessed proficient computer skills, enhancing overall work efficiency.
- Executed accounting functions, including timely invoice preparation for customers.
- Conducted thorough documentation reviews for quality assurance.
- Maintained a professional and approachable demeanor in all interactions.
- Excelled at multitasking within high-pressure environments to deliver results.
- Applied strong organizational capabilities to support team objectives.
Sales Associate
Abercrombie and Fitch Kids
07.2021 - 03.2022
- Streamlined guest checkout operations by efficiently processing purchases.
- Guided guests in finding necessary products to enhance shopping experience.
- Managed cash register setup and executed accurate drawer balancing.
- Provided timely service to guests by sustaining a controlled pace.
Front Desk Receptionist
City Fire Reliable Extinguishers
03.2019 - 04.2021
- Created detailed invoices for guests, streamlining payment collection.
- Ensured outstanding customer service through proactive engagement with guests.
- Performed comprehensive documentation reviews to verify correctness and completeness.
Education
No Degree -
The College of Healthcare Profession
Dallas, TXStella & Charles Guttman Community College
New York, New York06.2024
GED - undefined
Pathway to Graduation
Far Rockaway, NY08.2021
Skills
- Proficient in Microsoft Office
- Computer skills
- Administrative skills and interpersonal communication
- Time efficiency
- Customer relations
- Typing speed (50-60 WPM)
Certification
BLS, AED, CPR
Timeline
Passenger Service Agent
John F Kennedy Airport
06.2024 - 09.2025
Front Desk Receptionist
SurePoint Emergency Center
10.2022 - 12.2024
Sales Associate
Abercrombie and Fitch Kids
07.2021 - 03.2022
Front Desk Receptionist
Yunus Management
03.2019 - 08.2022
Front Desk Receptionist
City Fire Reliable Extinguishers
03.2019 - 04.2021
GED - undefined
Pathway to Graduation
No Degree -
The College of Healthcare Profession
Stella & Charles Guttman Community College