Flakes Osman
Bloomfield,CT
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, Networking and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Systems Engineer
Travel Insured International | A Crum & Forster Company
CT
03.2024 - Current
- Provided consistent support and maintenance for the production server infrastructure, ensuring its optimal performance and uninterrupted uptime
- Designed, implemented and maintained complex systems and infrastructure to meet business requirements
- Contributed to the management of system administration tasks, specializing in Microsoft Active Directory and O365 Azure Administration.
- Successfully implemented the migration from on-premises infrastructure to Microsoft Azure, resulting in improved scalability and reliability.
- Responsible for setting up and overseeing the functionality of network devices such as routers, switches, firewalls, and wireless access points.
- Proficiently diagnosed and resolved technical issues associated with servers, networks, storage systems,
virtualization platforms,and other IT infrastructure components.
Support Specialist
Raytheon Technologies Research Center RTRC
CT
01.2023 - 03.2024
- Diligently utilize the ServiceNow ticketing system to proactively report on status updates, task progressions, encountered challenges, and required escalations.
- Solved problems related to on-site LAN/WAN issues, with expertise in troubleshooting, configuration, and implementation of link status and protocols.
- Delivered comprehensive system administration services and support, with expertise in Microsoft Active Directory and O365 Azure administration.
- Utilized enterprise desktop management tools to remotely assist others and deploy software.
- Collected, analyzed and reported on data for use in operational planning.
- Collaborated in documenting repair procedures to optimize future technical support actions.
- Enhanced network protection by implementing robust security protocols.
IT Support Engineer II (FIELD)
Amazon Corporate Ops-Tech IT (Build Team Lead)
NA
01.2020 - 01.2023
- Ensured seamless functionality of computer hardware, operating systems, enterprise application software, and Infrastructure Network solutions by implementing effective technical solutions and delivering top-notch technical support to all 23 Amazon-GDS CT sites.
- Supported and managed the deployment, configuration, and troubleshooting of servers.
- Assisted with network infrastructure design and implementation.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Created technical documentation for internal use by IT staff members.
- Enhanced system development by researching emerging products, services, protocols, and standards.
- Ensured seamless data protection by managing daily server backup processes with the utilization of advanced backup and recovery software.
Education
Associate of Science - Cyber Operations And Warfare
Capital Community College
Hartford, CT01-2021
Associate of Science - Computer Networking
Capital Community College
Hartford, CT12-2020
Bachelor of Science - Computer Science
Kwame Nkrumah University of Science And Technology
Ghana05-2007
Skills
- Infrastructure development
- Networking Protocols ARP, BGP, DNS, DHCP etc
- Cybersecurity frameworks
- Cisco Catalyst Devices and Edge Routers
- Network Firewall & Configuration Management
- FortiGate Firewall
- AWS & Azure Administration
- Network Architecture & Administration
- Performance Monitoring and Optimization
- PowerShell Automation and Scripting
- Active Directory, Microsoft Exchange & O365
- SCCM, VCenter, VMWare, Intune
- Virtual Machine Operation
- Linux Certification
- Incident & Asset Management
- SAAS, PAAS, IAAS
- Disaster Recovery
- Troubleshooting and Diagnostics
- Technical Analysis & Support
- Adaptability and Flexibility
- Root Cause Analysis
- IT Security Management
Certification
- Cisco Certified Specialist, CCNP SD-WAN Implementation, CCNP - Enterprise Network Core, CCNA - Routing & Switching
- Cloud Computing, Azure Administrator - AZ-104, AWS Solution Architect, Network Virtualization Concepts
- Associate of Science, Computer Networking, Capital Community College | Hartford, CT, Major in Computer Networking, Minor in Cybersecurity, Dean's List Honoree 2019
- Bachelor of Science, Computer and Information Sciences, Kwame Nkrumah University of Science and Technology
- Certified Mid-Level Tier II Technical support, Institute of Certified I.T Professionals Greenwich | London, UK
References
References available upon request.
Timeline
Systems Engineer
Travel Insured International | A Crum & Forster Company
03.2024 - Current
Support Specialist
Raytheon Technologies Research Center RTRC
01.2023 - 03.2024
IT Support Engineer II (FIELD)
Amazon Corporate Ops-Tech IT (Build Team Lead)
01.2020 - 01.2023
Associate of Science - Cyber Operations And Warfare
Capital Community College
Associate of Science - Computer Networking
Capital Community College
Bachelor of Science - Computer Science
Kwame Nkrumah University of Science And Technology
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