Chukwuemeke Ikpeasonim
New Britain,USA
Summary
With a proven track record at Sunnet Systems Ltd, I excel in driving IT efficiencies and enhancing system reliability through expert cloud migrations and robust cybersecurity measures. My leadership in technical support and knack for innovative problem-solving have significantly boosted operational productivity, showcasing my analytical prowess and collaborative spirit. Highly skilled Systems Engineer with a background in managing complex system requirements, hardware and software installations, and network maintenance. Strengths include strong analytical skills, problem-solving abilities, and proficiency in various programming languages. Previous work has resulted in improved system efficiency, cost savings through optimization of existing systems, and successful implementation of new technology solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Systems Engineer
Wealth Builders
04.2020 - 07.2024
- Managed user accounts as the primary contact, overseeing account creation, defining access rights, permissions, and storage allocations to ensure secure and efficient resource access
- Developed IT policies & procedures for Wealth Builders thus ensuring efficient & secure IT systems operations
- Supported team to deliver companies projects 20% faster, enhancing efficiency and collaboration
- Conducted systems analysis for Wealth Builders, reducing issue resolution time by 25% via optimizations
- Helped develop migration plans that maintained data integrity and minimized business interruptions
- Contributed in configuring high-availability solutions thus reducing downtime by 70% and ensuring reliability
- Migrated 50+ servers to Amazon Cloud, cutting costs by 30% and improving efficiency
- Assisted remote software deployment and hardware configuration, utilizing advanced management tools and automation to ensure optimal system performance across diverse environments
- Worked with IT team to implement integration strategies, fostering improved cross-platform interoperability
- Continuously monitored critical system performance metrics, including CPU utilization, memory usage, disk I/O statistics, network bandwidth & system log files to ensure optimal operational efficiency & system health
Production Team Lead
Arrow Electronics
09.2018 - 12.2019
- Led 20-employee team, optimizing production output while maintaining quality standards
- Streamlined processes & resolved production challenges thus resulting in improved efficiency and adherence to policies
- Executed advanced troubleshooting techniques, analyzing unit symptoms with specialized equipment to determine pass/fail status and optimize product quality
- Identified and mitigated potential risks, developing innovative solutions to complex warehouse challenges
- Improved operational resilience and productivity
- Conducted reviews & provided actionable feedback, leading to a 30% improvement in individual performance
- Trained staff on quality protocols, improving compliance with specifications
- Fostered strong interdepartmental relationships, facilitating seamless communication between production, quality control, and inventory management teams for enhanced productivity
Production Technician II
Arrow Electronics
04.2018 - 08.2018
- Managed and troubleshot OEM server ranges, ensuring precise configuration and compliance
- Documented 300+ component serial numbers, enhancing traceability and quality control compliance
- Analyzed build plans for low complexity products, ensuring adherence to company requirements
- Streamlined kitting and packaging processes, adhering to established procedures
- Implemented rigorous quality checks, enhancing product reliability and customer satisfaction
- Improved organized inventory of components to support timely assembly processes
Technical Support Specialist
Sunnet Systems Ltd
01.2015 - 12.2017
- Optimized OEM server and desktop infrastructure, ensuring high availability and peak application performance through painstaking system configuration
- Achieved 99.9% system reliability in VMware deployments, enhancing IT stability and user satisfaction
- Ensured stable performance of Operating Systems environment through monitoring and capacity planning
- Boosted system performance by 20% through group policy optimization and regular maintenance
- Assisted a team of 7 engineers in the seamless migration of legacy systems to a hybrid-cloud environment, resulting in zero downtime and a 30% reduction in operational costs
- Streamlined project workflows by implementing new resource allocation system that prioritized tasks based on deadlines; achieved 40% increase in on-time project completion for the technical department within 6 months
- Implemented MS Active Directory automation, drastically reducing account provisioning time and enhancing operational efficiency for Sunnet Systems Ltd
Enterprise Server/Storage Engineer
Sunnet Systems Ltd
07.2012 - 12.2014
- Spearheaded iSeries/AS400 management for a stock exchange, improving productivity and disaster recovery
- Directed 7 engineers in storage upgrades, enhancing backup systems by 35% with innovative solutions
- Performed hardware installations for servers, desktops, and laptops, ensuring compatibility and optimal performance through precise component integration and configuration
- Managed Windows Update Services deployment, reducing system vulnerabilities by 40%
- Enhanced system reliability in VMware deployments, improving IT stability and user satisfaction
- Coordinated with my team, vendors, OEM and IT professionals to resolve complex technical challenges
- Improved server efficiency by 45% via troubleshooting, updating patches and performance tuning techniques
- Supervised and engaged in the technical execution of datacenter collocation projects, focusing on rack optimization, infrastructure deployment and adherence to industry best practices and compliance standards
Systems/Desktop Support Engineer
Department of Petroleum Resources
04.2009 - 06.2012
- Conducted comprehensive installation, troubleshooting and repair of servers, desktops, laptops, and printers
- Identifying/resolving hardware and software issues to optimize system performance and maximize uptime
- Experienced in remote technical support through a secure access using tools like RDP and AnyDesk
- Preparing weekly reports on servers’ systems health check and other infrastructure performances
- Trained 100+ staff on computer skills & MS Office, cutting support tickets by half and boosting productivity
- Spearheaded Windows Operating Systems technical support both on-site and off-site, significantly improving resolution time and achieving high customer satisfaction rates through efficient brainstorming
- Collaborated with network teams to resolve connectivity (Routers, switches, modems, Wi-Fi) and firewall issues
- Also utilized MS Active Directory to verify and troubleshoot user access problems
- Configured & supported IT peripherals (printers & scanners) and file shares, reducing hardware issues by 50%
- Administered user accounts, profiles and resolved daily interface issues to ensure seamless user experience
- Installed and oversaw Microsoft Windows Operating Systems, patches updates across the organization, monitoring information backup software & troubleshooting of Microsoft Windows Operating Systems issues
Education
B.Eng. - Electrical, Electronic & Computer Engineering
07.2007
Skills
- Technical Support
- Analyst
- Backup & Recovery
- Desktop Support
- Laptop Support
- Software Patching
- Troubleshooting
- Server Installations
- Cloud Architect
- Migration
- Security
- Infrastructure development
- Model-based system engineering
- Proficient in [software]
- Virtualization
- Virtualization technologies
- System testing
- Network infrastructure administration
- Hardware and software installation
- Documentation protocol design
- Control tool development
- Cybersecurity principles
- Field testing
- User support
- Firewalls
Certification
- AWS Certified Solutions Architect – Associate, Amazon Web Services
- Certified in Cybersecurity (CC), ISC2
Languages
English
Full Professional
Timeline
Systems Engineer
Wealth Builders
04.2020 - 07.2024
Production Team Lead
Arrow Electronics
09.2018 - 12.2019
Production Technician II
Arrow Electronics
04.2018 - 08.2018
Technical Support Specialist
Sunnet Systems Ltd
01.2015 - 12.2017
Enterprise Server/Storage Engineer
Sunnet Systems Ltd
07.2012 - 12.2014
Systems/Desktop Support Engineer
Department of Petroleum Resources
04.2009 - 06.2012
B.Eng. - Electrical, Electronic & Computer Engineering
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