Flamur Zulali
Waterbury
Summary
Client and customer care service rep with 10+ years of experience organizing paperwork, documenting daily tasks, and maintaining utmost confidentiality.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
14
14
years of professional experience
Work History
Store Manager
Verizon Wireless
West Hartford
01.2022 - Current
- Managed daily store operations and ensured optimal customer service.
- Trained and developed staff to enhance team performance and engagement.
- Oversaw inventory management and maintained accurate stock levels.
- Create work based schedules and training procedures.
- Run in person and virtual calls for reporting and training protocols.
Residential Trainer
Prime Care
Waterbury
01.2017 - 01.2022
- Provided assistance in daily living tasks, personal care and support, and ensuring the personal safety and welfare of physically disabled, medically and behaviorally challenged individuals while serving as an effective role model
- Attended scheduled and requested mandatory educational and training programs
- Maintained a neat and accurate record of work time
- Maintained utmost discretion when dealing with sensitive topics
- Observed and reported any changed in any circumstances that could have a detrimental effect on the safety of the individuals
Produce Clerk/Customer Service
Super Stop & Shop
Waterbury
01.2012 - 01.2017
- Assisted customers with basic product information, should any need or question arise
- Responsible for the proper stocking and rotation of merchandise in the produce department, including trimming, watering, and displaying of products to ensure fresh, and high-quality merchandise
- Provided customer service for and the handled the payments of hundreds of customers daily
Education
ASSOCIATE OF SCIENCE - COMPUTER TECHNOLOGY
Naugatuck Valley Community College (NVCC)
Waterbury, CTCERTIFICATE - MANUFACTURING TECH. COLLEGE & CAREER PROGRAM
Naugatuck Valley Community College (NVCC)
Waterbury, CTSkills
- Analytical thinking
- Planning
- Strong communication
- Organization
- Prioritization
- Problem solving
- Team leadership
- Selling skills
- Inventory management
- Visual merchandising
- Staff training
- Customer relationship management
- Employee scheduling
- Sales forecasting
- Stock replenishment
- Loss prevention
- Team building
- Effective communication
- Conflict resolution
- Decision making
- Time management
- Performance evaluation
References
- Arlind Tiari (203) 419-5275
- Pedro Dela Cruz, (860) 614-9915
Personal Information
Date of Birth: 04/07/95
Timeline
Store Manager
Verizon Wireless
01.2022 - Current
Residential Trainer
Prime Care
01.2017 - 01.2022
Produce Clerk/Customer Service
Super Stop & Shop
01.2012 - 01.2017
ASSOCIATE OF SCIENCE - COMPUTER TECHNOLOGY
Naugatuck Valley Community College (NVCC)
CERTIFICATE - MANUFACTURING TECH. COLLEGE & CAREER PROGRAM
Naugatuck Valley Community College (NVCC)