Fland Mikhail
Summary
Proactive, customer-orientated retail professional with over 4 years of experience.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Work History
Customer Service Rep
- Review customer profiles and advise on financial needs based on products offered Manage accounts, oversee transactions, and process adjustments using Fusion Phoenix System Reconcile general ledgers daily using Phoenix System and Microsoft Excel
Senior Teller
- Managed daily cash transactions and balanced cash drawers with 100% accuracy.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Trained and mentored junior tellers on bank procedures and customer engagement techniques.
- Conducted routine audits of cash and transactions to ensure compliance with bank policies.
- Processed loan applications and educated customers on available financial products.
- Collaborated with colleagues to streamline operational processes, reducing wait times for customers.
- Utilized teller software to manage transactions and maintain accurate records.
- Maintained knowledge of banking regulations and best practices to ensure compliance.
Teller II
- Maintained cash drawer accuracy through diligent record keeping and reconciliation
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner
- Processed customer transactions efficiently, ensuring accuracy and compliance with bank policies
Teller I
- Teller Greeted customers and processed customer transactions Balanced drawer and coin machine daily Cross-sold Devon Bank products
Teller Full Time
- Provided excellent customer service by assisting clients with banking inquiries and transactions
- Managed cash handling and balanced cash drawers with high accuracy
- Developed strong relationships with customers, leading to increased customer satisfaction and loyalty
- Assisted in training new employees on banking procedures and customer service protocols
- Conducted financial transactions such as deposits, withdrawals, and loan payments efficiently
- Resolved customer complaints and issues promptly, enhancing the overall banking experience
- Assisted in managing client accounts and handling CD renewals/Closing