Operations Supervisor coordinating daily service flow, staff assignments, and workplace standards across a busy hospitality setting. Strengthens output through workflow optimization, team coaching, and consistent follow-through on inspections and service checks. Supports smooth handoffs, stronger accountability, and reliable customer service delivery.
Overview
1
1
Language
11
11
years of professional experience
Work History
Shift Leader
CINTAS, Professional Uniform and Facility Services
Mauldin, South Carolina
05.2021 - Current
Maintain [number] shift handoffs per week while keeping daily coverage aligned with staffing needs.
Delegate daily tasks to staff to maintain an organized work environment and steady shift productivity.
Streamline uniform distribution workflows to improve service flow and reduce delays during busy periods.
Coach new hires on service standards and customer communication to strengthen consistency across the team.
Hotel Front Desk Clerk
Home2 Suites by Hilton Hotel
Greenville, SC
06.2020 - 04.2024
Supported [number] guest interactions per day while coordinating front desk operations and room readiness with housekeeping.
Processed payments and maintained accurate financial records through consistent cash handling and front office auditing.
Resolved guest complaints promptly, supporting service recovery protocols and reinforcing overall guest comfort.
Answered phone calls from guests and departments, using clear communication to support workflow optimization.
Hotel Supervisor
Marriott Greenville
Greenville, SC
05.2015 - 11.2019
Oversee [number]% of daily service standards across hotel operations while maintaining clean, consistent guest areas.
Manage [number] special events per month, including conferences and weddings, to support guest satisfaction and hotel reputation.
Supervise daily hotel operations to maintain high service and cleanliness standards across front office and housekeeping teams.
Conduct regular quality assurance inspections to verify policy compliance and uphold service expectations.
Support guest complaint resolution and service recovery protocols to address issues quickly and protect the guest experience.
Education
No Degree - Political Science
St Louis University
St Louis, MO
High School Diploma - undefined
Theodore Roosevelt High School
St Louis, MO
06-1990
Skills
Scheduling management
Workflow optimization
Team leadership
Staff training
Quality assurance inspections
Labor cost control
Incident documentation
Vendor coordination
Standard operating procedures
Facility maintenance coordination
Shift coverage planning
Customer relationship management
Front desk operations
Guest complaint resolution
Housekeeping coordination
Cash handling
Room inventory control
Front office auditing
Reservation management
Service recovery protocols
Languages
French: Native/ Bilingual
Timeline
Shift Leader
CINTAS, Professional Uniform and Facility Services