Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

FLAVIEN P MANGANI

Mauldin,SC

Summary

Operations Supervisor coordinating daily service flow, staff assignments, and workplace standards across a busy hospitality setting. Strengthens output through workflow optimization, team coaching, and consistent follow-through on inspections and service checks. Supports smooth handoffs, stronger accountability, and reliable customer service delivery.

Overview

1
1
Language
11
11
years of professional experience

Work History

Shift Leader

CINTAS, Professional Uniform and Facility Services
Mauldin, South Carolina
05.2021 - Current
  • Maintain [number] shift handoffs per week while keeping daily coverage aligned with staffing needs.
  • Delegate daily tasks to staff to maintain an organized work environment and steady shift productivity.
  • Streamline uniform distribution workflows to improve service flow and reduce delays during busy periods.
  • Coach new hires on service standards and customer communication to strengthen consistency across the team.

Hotel Front Desk Clerk

Home2 Suites by Hilton Hotel
Greenville, SC
06.2020 - 04.2024
  • Supported [number] guest interactions per day while coordinating front desk operations and room readiness with housekeeping.
  • Processed payments and maintained accurate financial records through consistent cash handling and front office auditing.
  • Resolved guest complaints promptly, supporting service recovery protocols and reinforcing overall guest comfort.
  • Answered phone calls from guests and departments, using clear communication to support workflow optimization.

Hotel Supervisor

Marriott Greenville
Greenville, SC
05.2015 - 11.2019
  • Oversee [number]% of daily service standards across hotel operations while maintaining clean, consistent guest areas.
  • Manage [number] special events per month, including conferences and weddings, to support guest satisfaction and hotel reputation.
  • Supervise daily hotel operations to maintain high service and cleanliness standards across front office and housekeeping teams.
  • Conduct regular quality assurance inspections to verify policy compliance and uphold service expectations.
  • Support guest complaint resolution and service recovery protocols to address issues quickly and protect the guest experience.

Education

No Degree - Political Science

St Louis University
St Louis, MO

High School Diploma - undefined

Theodore Roosevelt High School
St Louis, MO
06-1990

Skills

  • Scheduling management
  • Workflow optimization
  • Team leadership
  • Staff training
  • Quality assurance inspections
  • Labor cost control
  • Incident documentation
  • Vendor coordination
  • Standard operating procedures
  • Facility maintenance coordination
  • Shift coverage planning
  • Customer relationship management
  • Front desk operations
  • Guest complaint resolution
  • Housekeeping coordination
  • Cash handling
  • Room inventory control
  • Front office auditing
  • Reservation management
  • Service recovery protocols

Languages

French: Native/ Bilingual

Timeline

Shift Leader

CINTAS, Professional Uniform and Facility Services
05.2021 - Current

Hotel Front Desk Clerk

Home2 Suites by Hilton Hotel
06.2020 - 04.2024

Hotel Supervisor

Marriott Greenville
05.2015 - 11.2019

High School Diploma - undefined

Theodore Roosevelt High School

No Degree - Political Science

St Louis University