Flavienne Laime
Newnan,GA
Summary
Deliver exceptional customer service through social media management by proactively identifying client needs, which has improved satisfaction scores. Utilize data analysis tools to drive engagement trends, fostering loyalty and enhancing the overall customer experience.
Overview
10
10
years of professional experience
Work History
Customer Experience Supervisor/Social Media Specialist
Delta Airlines
04.2021 - Current
- Analyzed customer service and social media data to identify engagement trends, supporting product development and improving customer satisfaction scores by 18%
- Resolved customer issues on the company website, enhancing user experience and increasing overall satisfaction.
- Assisted customers with travel inquiries, delivering accurate information and support to enhance customer experience.
- Processed manual ticket reissues, maintaining accuracy and compliance with company policies.
- Executed various computer-based tasks to support operational efficiency. accurately and efficiently, facilitating smooth daily operations.
Teller, Customer Service Rep
Georgia Lottery Atlanta
09.2016 - 09.2018
- Processed customer transactions efficiently and accurately.
- Managed cash drawer and balanced transactions daily.
- Verified identification and Social Security information for customer check requests, ensuring accuracy and compliance.
- Achieved monthly sales goals by engaging customers and providing tailored solutions.
- Assisted customers with lottery ticket purchases and inquiries.
Tele sales, Customer service rep
Comcast/Xfinity
06.2019 - 03.2021
- Consistently achieved monthly sales goals by promoting products and services tailored to client needs.
- Assisted customers with billing inquiries and account upgrades, providing effective solutions that strengthened customer loyalty.
- Contacted existing customers to provide account updates, fostering clear communication and improving customer satisfaction.
Education
Associate in Early Childhood Education -
South Georgia College
Douglas, Georgia07-2012
Skills
- Customer engagement
- Customer relationship management
- Customer feedback analysis
- Social media analytics
- Data analysis tools
- Excel proficiency
- Fast-paced adaptability
- Team collaboration
- Teamwork and collaboration
- Effective communication
- Leadership communication
Personal Information
Title: Social Media Specialist Strategic Communicator & Brand Advocate | Engaging Audiences and Accelerating Growth through Digital Platforms
Custom
- Revenue Management 101 Course (provided by Delta Airlines) Completed 2025-12-02
- Completed coursework in Revenue Management, covering key areas such as Pricing strategies, Inventory control, Revenue Integrity, and Day-of-Departure operations.
- Google Digital Marketing & E-Commerce Professional Certificate holder, showcasing advanced proficiency in digital platforms and e-commerce solutions
- Actively learning SQL to strengthen analytical capabilities and support data-driven decision-making.
Communication
Collaborated with cross-functional departments to address and resolve customer issues promptly.
Leadership
- Recognized for consistently surpassing performance benchmarks and contributing to overall team success
- Assisted peers in achieving performance goals during side-by-side coaching sessions at the request of management.
Timeline
Customer Experience Supervisor/Social Media Specialist
Delta Airlines
04.2021 - Current
Tele sales, Customer service rep
Comcast/Xfinity
06.2019 - 03.2021
Teller, Customer Service Rep
Georgia Lottery Atlanta
09.2016 - 09.2018
Associate in Early Childhood Education -
South Georgia College