Flavio Ocampo
Laurel,MD
Summary
Proactive and diligent former Chipotle Grill team member, excelling in customer service and equipment operation. Demonstrated a knack for enhancing team efficiency and safety, contributing significantly to workplace productivity. Mastered key skills including problem-solving and collaboration, ensuring high-quality service and operational standards. Achieved commendable levels of customer satisfaction and team cohesion.
Overview
2
2
years of professional experience
Work History
Team Member
Chipotle Grill
Hanover, MD
05.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
Shift Leader
Jersey Mike's Subs
Laurel, MD
11.2023 - 03.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Team Member
Chipotle Grill
Laurel, MD
10.2022 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Diploma - General Studies
Laurel High School
Laurel, MD08.2023
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Collaboration and Teamwork
- Following Instructions
- Workplace Safety
- Cleaning
- Computer Skills
Languages
Spanish
Native or Bilingual
Timeline
Team Member
Chipotle Grill
05.2024 - Current
Shift Leader
Jersey Mike's Subs
11.2023 - 03.2024
Team Member
Chipotle Grill
10.2022 - 10.2023
Diploma - General Studies
Laurel High School