Summary
Overview
Work History
Education
Skills
Timeline
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Fletcher Peterson

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

10
10
years of professional experience

Work History

Team Lead

Walmart
Laramie
08.2021 - Current
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Worked different stations to provide optimal coverage and meet production goals.

Facility Associate

Amazon
Baltimore
04.2020 - 07.2021
  • Picker, Counter, Amnesty
  • Maintained clean and steady workflow for all associates in assigned area
  • Consistently met and exceeded associate target work goals
  • Quickly communicated with others via Chime or radio to resolve flow issues
  • Identified repair needs and major maintenance concerns, and escalated issues to management.

Server/Banquet Captain

Ruth's Chris Steakhouse
Baltimore
07.2019 - 03.2020
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Liaised with venue management to monitor logistics and timelines.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.

Server/Bartender

The Club, Flying Horse
Colorado
05.2018 - 07.2019
  • Banquet Captain in the Tack Room and Steakhouse
  • Well-educated in wine knowledge to satisfy guest needs
  • Facilitated teamwork by running food and running side-work
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.

Education

Cybersecurity Certification Course -

Thinkful Online School
08.2022

Associate of Arts - Art Education

Pikes Peak Community College
Colorado Springs, CO
2016

Skills

  • Experienced in working in high-stress situations and remaining level-headed
  • Known for being able to adapt to and learn from any situation
  • Demonstrates strong teamwork skills, communication skills, and social skills
  • Excels at independent driven projects
  • Effective at executing individual/team goals
  • Strong Presentation skills
  • Proficient with Windows 365
  • Excellent with Incident Reports
  • Key Performance Indicators (KPI)
  • Profit and Loss Reporting
  • Team Leadership
  • Best Practice Implementation

Timeline

Team Lead

Walmart
08.2021 - Current

Facility Associate

Amazon
04.2020 - 07.2021

Server/Banquet Captain

Ruth's Chris Steakhouse
07.2019 - 03.2020

Server/Bartender

The Club, Flying Horse
05.2018 - 07.2019

Cybersecurity Certification Course -

Thinkful Online School

Associate of Arts - Art Education

Pikes Peak Community College

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Fletcher Peterson