Flo Scofield-Damon

• Create and maintain positive relationships with my clients.
• Collaborate with marketing team to design social media to increase brand awareness.
• Mentor sales staff, providing guidance on best practices.
• Handle customer relations issues professionally.
• Product training, demonstration, consumer awareness, branding, and trade show presence.
• Daily retail store operation, merchandising, reconciliation and banking.

• Scheduled and coordinated spa appointments.
• Managed inventory of products and supplies.
• Collaborated with therapists regarding client needs and preferences.
• Provided clients with an enhanced guest experience.
• Promoted spa services through social media.
• Maintained a clean and organized spa environment.

*Delivered in-person customer service to clients for issuing driver's licenses, permits, non-driver IDs.

*Processing of vehicle registrations and titles, maintaining accurate records.

*Document review to maintain high standard of accuracy and efficiency in a fast-paced service setting.

*Calculated, collected, and recorded fees for Agency of Transportation transactions.

*Supervised customer service staff and daily office operations.

*Workflow management, scheduling, compliance, accountability, and procedure implementation.

*Served as an escalation point person for complex or sensitive customer issues.

*Training and onboarding of new employees.