Summary
Overview
Work History
Education
Skills
Additional Skills And Certifications
Timeline
CustomerServiceRepresentative

Flomesia Hagan

Houston,TX

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

12
12
years of professional experience

Work History

Registered Behavior Technician

Action Behavior Centers
11.2024 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Supported clients'' academic success through implementation of evidence-based teaching strategies aligned with their individual learning needs.
  • Facilitated generalization of learned skills across various environments by collaborating with educators, therapists involved in clients'' care networks.

Customer Service Representative

Iqor
05.2017 - Current
  • Clerical and administrative
  • Maintain a professional appearance and attitude while utilizing proper telephone and marketing skills
  • Answered incoming telephone calls and handled accordingly
  • Schedule repairs
  • Accept payments thru software programs document all records through computer
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Medical Assistant

South View Medical clinic
03.2015 - 10.2023
  • Medical Records
  • Taking Patient Vitals
  • Phlebotomy
  • Injections
  • Patient Scheduling
  • Patient Education
  • HIPAA
  • EKG tech
  • Pulmonary function tech
  • Performed medical records management, including filing, organizing and scanning documents.

Security Officer

United protective service
06.2016 - 01.2017
  • Securing and managing the flow of traffic of areas with proper authorization
  • Communication and handling of patrols and area screening
  • Approving proper documentation and detailing
  • Handling and supervising subordinates
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Cashier

James Coney Island
08.2014 - 01.2016
  • Cashier
  • Team shift leader
  • Customer service
  • Cook
  • Open and close store
  • Greeted customers entering store and responded promptly to customer needs.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Used POS system to enter orders, process payments and issue receipts.

Security Officer

Enguard Security
01.2014 - 07.2015
  • Securing and managing the flow of traffic of areas with proper authorization
  • Communication and handling of patrols and area screening
  • Approving proper documentation and detailing
  • Handling and supervising subordinates
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.

Provider

Divine home health care
03.2013 - 01.2015
  • Provider
  • Take patients to doctor
  • Provide medicine
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Education

Medical Assistant - Medical Assistance

Sanford Brown College
Houston
09.2015

High School Diploma -

Kashmere High School
Houston
06.2013

Skills

  • CPR - First Aid
  • Bloodborne Pathogens training
  • OSHA certified
  • Knowledge of common software programs
  • Relates well with people from a variety of backgrounds and ages
  • Able to use job specific materials, tools and equipment
  • Inventory control
  • Cashiering
  • Scheduling
  • Typing
  • Assembly or production
  • Friendly, positive attitude
  • Customer service
  • Dependable and responsible
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Attention to detail
  • Flexible and adaptable
  • Token economy systems
  • HIPAA requirements
  • Behavioral support
  • Registered behavior technician (RBT)

Additional Skills And Certifications

  • CPR - First Aid
  • Bloodborne Pathogens training
  • OSHA certified
  • Knowledge of common software programs
  • Relates well with people from a variety of backgrounds and ages
  • Able to use job specific materials, tools and equipment
  • Inventory control
  • Cashiering
  • Scheduling
  • Typing
  • Assembly or production

Timeline

Registered Behavior Technician

Action Behavior Centers
11.2024 - Current

Customer Service Representative

Iqor
05.2017 - Current

Security Officer

United protective service
06.2016 - 01.2017

Medical Assistant

South View Medical clinic
03.2015 - 10.2023

Cashier

James Coney Island
08.2014 - 01.2016

Security Officer

Enguard Security
01.2014 - 07.2015

Provider

Divine home health care
03.2013 - 01.2015

Medical Assistant - Medical Assistance

Sanford Brown College

High School Diploma -

Kashmere High School

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Flomesia Hagan