Flor Angel
San Fernando,CA
Summary
Customer-oriented Supervisor with 20 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in fulfillment industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
27
27
years of professional experience
Work History
Supervisor
StaciAmericas
Van Nuys, CA
07.2003 - Current
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided ongoing training to address staff needs.
Emergency Medical Technician
AMR
Los Angeles, CA
02.1997 - 07.1999
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Provided on-scene treatments such as administering oxygen therapy and splinting fractures.
- Monitored patient status during transport ensuring safety at all times.
- Utilized proper body mechanics when lifting and moving equipment or assisting patients.
- Ensured that ambulance was stocked properly with necessary supplies prior to responding to calls.
- Provided emotional support and comfort to patients while transporting them to their destination.
- Evaluated patients' medical status and monitored vital signs during transit.
- Assessed emergency situations and prioritized medical care for patients.
- Documented calls in reports detailing incident type and course of treatment.
Education
Bachelor of Science - Biology
California State University Northridge
Northridge06-2011
Skills
- Supervising Staff
- Employee Discipline
- Employee Performance Management
- Evaluating Employee Work
Languages
Spanish
Professional
Timeline
Supervisor
StaciAmericas
07.2003 - Current
Emergency Medical Technician
AMR
02.1997 - 07.1999
Bachelor of Science - Biology
California State University Northridge
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