Flor Dejesus
Schenectady ,NY
Summary
Detail-oriented administrative professional skilled in managing confidential financial information and resolving complex inquiries. Proven track record in maintaining compliance and supporting high-volume operations, ensuring timely processing and customer satisfaction. Bilingual communicator with strong computer proficiency, dedicated to enhancing organizational accuracy and efficiency.
Overview
1
1
Language
3
3
years of professional experience
Work History
Tax Information Aide
Department of Tax & Finance
03.2024 - Current
- Assisted 50+ taxpayers daily with inquiries on filings, payments, and compliance, enhancing taxpayer understanding.
- Review and process tax documents with high accuracy and confidentiality.
- Resolve account discrepancies and payment issues efficiently.
- Maintain 100% compliance with data privacy regulations.
- Supported high-volume operations during peak tax season, ensuring timely processing of returns and payments.
- providing information concerning programs, policies, and procedures; resolving problems; and reconciling accounts.
- Trained new licensing representatives on policies and procedures.
- Demonstrated skills across 14 lines of withholding tax processing.
Customer Service Representative
Spectrum
08.2023 - 02.2024
- Managed 70–90 inbound calls per shift in a fast-paced call center.
- Achieved company performance metrics for call time and customer satisfaction.
- Resolved billing disputes, contributing to improved customer retention.
- Processed payments while accurately updating CRM records to ensure data integrity.
Education
Diploma - Cosmetology
Aveda Institute
Tampa, FL06-2019
Diploma - Business Office Administration
Florida Career College
Miami, FL05-2022
Diploma - Pharmacy Technician
Concorde Career College
Tampa, FL04-2020
Diploma - Administrative Assistant
CSEA Partnership Traineeship
Schenectady, NY03-2025
Associate of Arts - Culinary Baking Concentration
Schenectady Community College
Schenectady, NY05-2028
Skills
- Tax compliance knowledge
- Data analysis tools
- Problem Resolution & Multitasking
- Time management
- Customer service
- Effective communication techniques
Languages
Spanish
Professional
Accomplishments
- Golden Phone Award
Timeline
Tax Information Aide
Department of Tax & Finance
03.2024 - Current
Customer Service Representative
Spectrum
08.2023 - 02.2024
Diploma - Cosmetology
Aveda Institute
Diploma - Business Office Administration
Florida Career College
Diploma - Pharmacy Technician
Concorde Career College
Diploma - Administrative Assistant
CSEA Partnership Traineeship
Associate of Arts - Culinary Baking Concentration
Schenectady Community College