Flor Esther Lucio
Goodyear,AZ
Summary
Detail-oriented professional skilled in managing multiple priorities and contributing to team success. Committed to taking on additional responsibilities to achieve organizational goals. Seeks a full-time position that leverages strong interpersonal, time management, and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Call Center Agent
West coast dental
Artesia, California
2024.03 - 2026.08
- Managed high-volume of inbound and outbound customer calls.
- Answered inbound and outbound calls to schedule appointments for dental services.
- Resolved patient concerns and complaints, improving overall satisfaction.
- Provided detailed information about dental procedures and insurance options.
- Maintained call control and followed scripts to efficiently address customer issues.
- Coordinated outbound department team efforts to enhance communication and service delivery.
- Trained new staff on call center protocols and customer service standards.
- Managed patient records using practice management software efficiently.
Sales Associates
Macys
Downey, USA
2019.11 - 2023.08
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Collaborated in team setting, providing support and guidance to enhance overall performance.
- Exhibited respect, friendliness, and a proactive approach to assist colleagues and customers.
- Worked effectively in fast-paced environments.
- Contributed to team projects, enhancing collaboration and effectiveness in achieving goals.
- Maintained availability for flexible hours to support business operations during peak times. across night, weekend and holiday shifts.
Education
High School Diploma -
Vista High School
Lynwood, CANo Degree -
East Los Angeles College
Monterey Park, CASkills
- Customer Service
- Verbal and written communication
- Written Communication
- Attention to Detail
- Time management
- Task Prioritization
- Multitasking
- Teamwork and Collaboration
- Active Listening
- Relationship Building
- Calm Under Pressure
- Social Perceptiveness
Languages
- English
- Spanish
Timeline
Call Center Agent
West coast dental
2024.03 - 2026.08
Sales Associates
Macys
2019.11 - 2023.08
High School Diploma -
Vista High School
No Degree -
East Los Angeles College