Flor Farmer
San Diego,CA
Summary
With over 10 years of dedicated experience in customer service, I bring a proven track record of delivering exceptional support and fostering strong client relationships. My expertise spans various industries, where I have consistently exceeded expectations through effective communication, problem-solving, and a commitment to customer satisfaction. I am skilled in managing diverse customer needs and adept at implementing strategies that enhance service delivery and operational efficiency.
Overview
14
14
years of professional experience
Work History
Operations Manager
The Lab Training LLC
San Diego, CA
06.2020 - 05.2024
- Oversaw daily operations, including administrative tasks, scheduling, billing, client bookings, and facility maintenance.
- Managed finances, including budgeting, revenue tracking, and expense management, ensuring financial health and sustainability of the business.
- Provided exceptional customer service to clients, ensuring satisfaction and retention.
- Managed independent trainers onboarding ensuring adherence to gym standards and client expectations.
- Implemented and monitored policies and procedures to maintain a safe and supportive training environment for clients and trainers alike.
Freelance Hair and Makeup
Flor de la Torre Artistry
09.2010 - 09.2023
- Demonstrated makeup techniques with an emphasis in classic beauty, glam, and everyday wear.
- Maintained product and tool inventory and ensured proper sanitization procedures.
- Provided on-site clientele consultations and trial applications for bridal, special events, and makeovers.
- Practiced with new products/techniques and continuous observation of fashion/commercial/media trends.
Tom Ford Beauty Advisor
Nordstrom UTC
San Diego, CA
03.2019 - 05.2020
- Advised clients on Tom Ford beauty products, demonstrating extensive knowledge of skincare, makeup, and fragrance lines.
- Provided personalized consultations to customers, recommending products tailored to their individual needs and preferences.
- Achieved and exceeded sales targets consistently, contributing to team success and meeting departmental goals.
- Developed strong product knowledge through training sessions and independent research, becoming a trusted expert in Tom Ford beauty offerings.
- Fostered customer loyalty through exceptional service, building long-term relationships and ensuring customer satisfaction.
- Collaborated effectively with team members and management to maintain store standards and enhance the overall customer experience.
Fragrance Freelance
Christian Dior Parfums
09.2018 - 02.2019
- Advanced expertise in the field by staying up-to-date on fragrances.
- Explained and demonstrated use of fragrances through actual application.
- Enhanced sales goals for brand and retail store department during events.
- Achievd daily sales goals produced by Account Executive.
Business Lead
Esteé Lauder and Clinique
04.2018 - 09.2018
- Analyzed daily/weekly/monthly business and recommend strategies to impact business for counter and department.
- Managed efforts to develop, plan and execute 'in-store' and daily 'at counter' events.
- Worked closely with the Department Manager and Account Executive to identify areas for development and missed opportunities.
- Continuously builded a clientele base to develop and cultivate within brand and beauty department.
- Built a team environment while developing areas of opportunity and acknowledging strengths in existing staff.
Hair Stylist / Makeup Artist
Blo Blow Dry Bar Gaslamp
08.2015 - 09.2017
- Delivered a variety of hairstyle techniques, including curling and straightening.
- Applied makeup on a diverse set of clientele while being mindful of occasion and skin type.
- Emphasized effective communication to ensure an outstanding services based on client's needs
- Educated clients on proper hair and skin care to help promote services and products.
Assistant Hairstylist to Lyn Navarro/ Receptionist
Artesia Day Spa and Salon
02.2010 - 06.2013
- Maintained client files and managed head stylist’s schedule and appointments.
- Assisted In task such as mixing formulas for color, washing, and styling hair
- Responsible for keeping stylist station safe by maintaining cleanliness through the salon.
- Managed the front desk by answering calls, setting appointments, selling products, and managing service sales.
Education
Some College - Business Administration
San Diego City College
San Diego, CA11.2017
Make-up Artistry/ Cosmetology -
Bellus Academy
10.2010
Skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Knowledge of POS software systems
- Excellent verbal and written communication skills
- Strong interpersonal skills, with the ability to build rapport and relationships
- Time management and prioritization abilities
- Strong attention to detail and accuracy in work
- Multitasking capabilities in fast-paced environments
- Team management and supervision
- Decision-making and problem-solving abilities
- Customer relationship management
- Handling customer inquiries and resolving issues
- Empathy and understanding of customer perspectives
- Commitment to delivering excellent customer experiences
Timeline
Operations Manager
The Lab Training LLC
06.2020 - 05.2024
Tom Ford Beauty Advisor
Nordstrom UTC
03.2019 - 05.2020
Fragrance Freelance
Christian Dior Parfums
09.2018 - 02.2019
Business Lead
Esteé Lauder and Clinique
04.2018 - 09.2018
Hair Stylist / Makeup Artist
Blo Blow Dry Bar Gaslamp
08.2015 - 09.2017
Freelance Hair and Makeup
Flor de la Torre Artistry
09.2010 - 09.2023
Assistant Hairstylist to Lyn Navarro/ Receptionist
Artesia Day Spa and Salon
02.2010 - 06.2013
Some College - Business Administration
San Diego City College
Make-up Artistry/ Cosmetology -
Bellus Academy