FLOR FLORES
Waxahachie,TX
Overview
6
6
years of professional experience
Work History
Medical Assistant/Front Desk Agent
Legacy women health
Dallas, TX
05.2022 - 06.2024
- Performing administrative tasks such as scheduling appointments and maintaining medical records
- Assisting with patient education on topics such as birth control, pregnancy, and menopause
- Preparing equipment for examinations and procedures such as pap smears and IUD insertions
- Measuring vital signs, weight, and growth patterns of patients
- Collecting samples for laboratory tests such as urine, blood, and cervical swabs.
- Assisting in surgery with the doctors in labor and delivery.
Bilingual Customer Service Representative
La Familia Auto Insurance
Dallas, TX
06.2018 - 07.2019
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services. Educated customers on how best utilize their purchased products or services.
- Displayed patience and understanding when dealing with difficult situations.
- Follow up with customers on quotes, renewals, and cancellations
- Provides professional, courteous service customers Answers any questions regarding customer’s policy, Accept payments and process transactions & endorsing any changes to policy.
- Work any other duties assigned to me.
- Taking copies and pictures of policy uploading to the file for records.
Education
Vocational - Medical Assisting
PCI Health Training Center
Dallas, TX06-2021
High School Diploma -
Dallas Can Academy
Dallas, TX06-2017
Skills
- Reliable transportation
- Goal oriented and self-motivated
- sales
- Good customer service skills & communication skills
- Inventory Management
- Procedure Assistance
- Patient Flow Management
- HIPAA Compliance
- Payment Collection
- Patient Scheduling
- Data Entry
- Quality Control
- microsoft word,excel,power point
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Medical Assistant/Front Desk Agent
Legacy women health
05.2022 - 06.2024
Bilingual Customer Service Representative
La Familia Auto Insurance
06.2018 - 07.2019
Vocational - Medical Assisting
PCI Health Training Center
High School Diploma -
Dallas Can Academy
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