Flor Heskee
Germantown,MD
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
10
10
years of professional experience
Work History
time management between social, school and work .
- Shouldered management responsibilities during absence of manager.
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
Customer Service Cashier
Picca Pollo A La Brasa
Germantown, , MD
06.2015 - 06.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Waitress
IHOP
Gaithersburg, MD
06.2018 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
Education
High School Diploma -
Seneca Valley High School
Germantown, MD06.2016
Skills
- Budgeting
- Process improvements
- Customer Relations
- Employee training
- Staffing requirements
- Financial administration
Accomplishments
- Achieved customer inquiries by completing their needs and satisfaction with accuracy and efficiency.
Languages
Spanish, English
Full Professional
Timeline
Waitress
IHOP
06.2018 - Current
Customer Service Cashier
Picca Pollo A La Brasa
06.2015 - 06.2016
time management between social, school and work .
High School Diploma -
Seneca Valley High School
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