Flor Loya
Oklahoma City,OK
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions, third-party rejections, prior authorization process, and managing pharmacy inventory. Well-versed in interacting with patients to answer question, and provide status updates on prescription fills.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician
Walmart
Oklahoma City, Oklahoma
09.2011 - Current
Pharmacy Technician
Walmart
Oklahoma City, OK
09.2007 - 03.2009
- Verified prescriptions and drug labels, documents and packages.
- Computed charges for medication.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Answered telephones to respond to questions or requests.
- Prepared and processed medical insurance claim forms and records.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Organized work areas so that everything was easily accessible when needed.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Entered prescription information into computer databases.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Greeted customers and answered questions regarding personal medication or over the counter products.
- Communicated authorization decisions, including approvals and denials to health care providers, and patients.
- Identified reasons behind denied claims, and worked closely with insurance carriers to promote resolutions.
- Contacted insurance carriers to obtain authorizations, notification, and pre-certifications for patients.
- Educated healthcare professionals on how to properly submit a request for pre-authorization.
- Monitored changes in insurance policies, and guidelines to ensure compliance with prior authorization processes.
Education
High School Diploma -
U.S. Grant High School
Lahoma, OK05-2006
Skills
- Problem solving
- Teamwork
- Organization
- Communication
- Costumer service
- Adaptability
- Bilingual
Timeline
Pharmacy Technician
Walmart
09.2011 - Current
Pharmacy Technician
Walmart
09.2007 - 03.2009
High School Diploma -
U.S. Grant High School