FLOR MUNOZ
Dallas
Summary
Dynamic and results-driven sales professional with a robust background in sales and marketing, specializing in prospecting, effective communication, and cultivating strong customer relationships. Proven track record of consistently surpassing sales targets while ensuring high levels of customer satisfaction. Highly adaptable and skilled in thriving in fast-paced environments, navigating change and pressure to achieve objectives. Bilingual in English and Spanish, dedicated to delivering exceptional experiences for home buyers.
Overview
11
11
years of professional experience
Work History
Licensed Sales Producer
ALLSTATE
03.2025 - Current
- Results-driven Insurance Producer with experience generating new business, creating insurance policies, and consistently meeting sales goals. Skilled in client relationship management, needs-based selling, policy development, and customer retention. Proven ability to drive agency growth through consultative sales and exceptional customer service.
- Contributed to agency growth through consistent production and achievement of key performance metrics.
- Cross-sold and bundled insurance products to increase customer value and agency revenue
Sales Account Representative
State Farm Insurance
02.2022 - 01.2025
- Worked directly with customers on a day to day basis, getting them into the right auto and home policy of their needs.
- Achieved Top Producer first month.
- Meet new business production goals and objectives as established.
- Develop insurance quotes, makes sales presentations.
- Managed customers’ paperwork and process from initial contract through closing, ensuring a smooth and efficient experience.
- Achieved a 98% customer satisfaction rating, exceeding company standards.
- Consistently exceeded monthly sales.
- Informs customers of promotions and new or upgraded products using prepared scripts.
Agency Owner
Farmers Insurance
01.2018 - 01.2022
- Assisted clients in buying and selling residential properties. Conducted market research, negotiated deals, and provided excellent customer service to ensure client satisfaction.
- A captive agent that built a scratch agency from 0-500 within 2 years of opening through strategic marketing strategies.
- Responsible for overseeing the business and financial management of day-to-day operations.
- Built and maintained strong relationships with clients, resulting in 80% customer retention rate.
- Established Marketing programs and budget to generate new business.
Realtor Associate
Coldwell Banker
01.2015 - 01.2018
- Supported a licensed real estate agent in daily operations, including scheduling showings, coordinating appointments, and managing client communications
- Assisted with listing preparation by gathering property details, organizing documentation, and ensuring marketing materials were accurate and timely
- Communicated with buyers, sellers, lenders, and title companies to help facilitate smooth transactions from contract to close
- Managed CRM systems to track leads, follow-ups, and client interactions, improving organization and response time
- Conducted market research and prepared comparative market analyses (CMAs) to support pricing strategies
- Helped streamline administrative processes, increasing overall efficiency and client satisfaction
Education
MBA - Business Administration And Management
University of North Texas
Denton, TX01-2015
Skills
- Strategic Prospecting
- New Business Development
- Policy Creation & Issuance
- Client Relationship Management
- Consultative Selling
- Lead Conversion
- Customer Retention
- Cross-Selling & Upselling
- Account Management
- Sales Quota Achievement
Accomplishments
- Sales Excellence Award
- Received Sales Excellence Award for achieving the highest sales performance in a single month. Demonstrated exceptional sales skills and consistently exceeded targets.
LANGUAGES
Spanish (Native)
Timeline
Licensed Sales Producer
ALLSTATE
03.2025 - Current
Sales Account Representative
State Farm Insurance
02.2022 - 01.2025
Agency Owner
Farmers Insurance
01.2018 - 01.2022
Realtor Associate
Coldwell Banker
01.2015 - 01.2018
MBA - Business Administration And Management
University of North Texas